Valinda Clemons-Elder

• Investigated customer complaints regarding merchandise quality or availability promptly.
• Delegated tasks to multiple employees while maintaining efficient workplace.
• Assisted in resolving escalated customer service issues in a timely manner.
• Monitored store operations to ensure compliance with company policies and procedures.
• Provided coaching and guidance to team members when necessary to improve performance.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Enforced safety standards throughout the Club including proper use of equipment.
• Assist team members and the Wellbeing and Fitness Manager in the day to day running of the Club facility and ensure that the members needs are met.
• To supervise staff and running of the Department in the absence of management.

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• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Developed strategies for problem-solving and conflict resolution among team members.
• Conducted regular performance reviews to assess individual team member progress.
• Created training materials and conducted group training on new processes or procedures.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.