Brandi Bartholomew
Midvale
Summary
Dynamic Shift Manager at McDonald's Restaurant with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in inventory management and employee training, I successfully implemented process improvements that boosted sales and fostered a motivated team environment. Committed to excellence, I consistently resolved customer complaints and maintained high safety standards.
Overview
9
9
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
West Jordan, UT
10.2016 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members to enhance performance and maintain high standards.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Monitored food safety protocols to guarantee compliance with health regulations and quality standards.
- Managed staffing schedules to align with peak business hours, enhancing operational efficiency.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Conducted performance evaluations to support employee development and recognition efforts.
- Collaborated with management on promotional strategies, driving sales growth during peak seasons.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Brighton High School
Sandy, UTSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Tech-Savvy
- Process improvements
- Verbal and written communication
- Team building
- Compliance
- Reporting and documenting
- Scheduling expertise
- Financial records oversight
- Shift checklists
- Policy administration
- Shift leadership
- Problem-solving
- Active listening
- Critical thinking
- Inventory management
- Performance monitoring
- Conflict resolution
- Quality control
- Continuous improvement
- Work area inspection
- Process improvement
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Cash handling and reconciliation
- Effective communication
- Adaptability and flexibility
- Team building and motivation
- Customer engagement
- Customer service management
- Store operations
- Customer relations
- Health and safety procedures
- Superior work ethic
- Inventory and stocking
- Computer proficiency
- Delegation and supervision
- Goal setting and achievement
- Creativity and originality
- Staff coaching and training
- Handling complaints
- Leadership development
- Task prioritization
- Adaptable to changing demands
- Flexible work schedule
- Self motivation
- Product knowledge
- Analytical thinking
- Goal setting
- Complaint handling
- Professionalism
- Interpersonal communication
- Basic mathematics
- Problem anticipation and resolution
Timeline
Shift Manager
McDonald's Restaurant
10.2016 - Current
High School Diploma -
Brighton High School