Rhonda Herrington

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Excelled in every store position and regularly backed up front-line staff.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Cultivated professional working relationships with peers and supervisors.
• Troubleshot equipment to reduce service calls and downtime.
• Implemented policies and standard operating procedures for continuous improvement.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Coordinated merchandising, promoted new products and increased brand awareness.

• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Delivered training to workers in food preparation and customer service to promote strong team performance.
• Handling daily credit card and cash payments.
• Greeted all customers with smile and providing friendly service.
• Training employees in customer service, food safety and performance requirements.
• Packaged, arranged and labeled all food product, storing at established temperatures.
• Wore protective attire and shoes, alerted customers of hot food and beverages to maintain safety.
• Correctly following First-In First Out (FIFO) method to minimize spoilage. Training crew to the proper procedures for also following FIFO.
• Prepared wide range of menu items, giving customers variety to choose from.
• Mentored junior employees to improve performance, food safety and customer service.

• I did truck orders, checked the truck products

off when we received them, inputted the orders

into the system.

• Checked the bread delivery off, inputted the

order into the system.

• Counted safe, counted cash draws, did skims,

over-rings, refunds.

•. Counted inventory, inputted the inventory into

the system, inputted raw and menu waste into

the system.

•. I did the schedules for the week.

•. I was in charge of the shifts, I opened, I closed,

I did product temperatures, I was in charge

of controlling labor.

•. I made biscuits, did cooking, did screen for

kitchen, did front register, did drive-thru service,

costumer service.

•. Made sure all product was up to date, up to

code, up to company and costumer standards.

** I basically did everything and anything**