Labosha Outlaw

Shift Manager

KFC

09.2019 - Current

Assisted in managing daily operations and staff scheduling to ensure efficient workflow.
Learned safety protocols and procedures to maintain a secure work environment.
Supported team members in executing tasks, fostering collaboration among staff.
Maintained inventory levels by monitoring stock and coordinating with suppliers.
Handled customer inquiries, providing exceptional service to enhance satisfaction.
Trained new employees on operational procedures and company standards.
Adapted quickly to changing priorities and workload demands during peak hours.
Conducted routine equipment checks to ensure operational readiness and safety compliance.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Scheduled staff to establish adequate coverage during peak business hours.
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Optimized shift operations to meet and exceed sales targets without compromising on service quality.
Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Improved operational efficiency by adopting new technologies for order processing and inventory management.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Improved employee morale with regular feedback sessions, fostering positive work environment.
Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Coordinated project workflows for departments.
Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Oversaw loading and unloading of packages in warehouse.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Created and implemented strategies for improving operational efficiency and accuracy.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Troubleshot equipment to reduce service calls and downtime.
Kept accurate and detailed records of personnel progress and productivity.
Implemented policies and standard operating procedures for continuous improvement.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Collaborated with other leaders and executives to direct workflow and support operations.
Coordinated merchandising, promoted new products and increased brand awareness.
Monitored daily and weekly key performance indicators to maintain on-track status.
Built relationships with customers and managed accounts to drive revenue and profit.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Cultivated professional working relationships with peers and supervisors.
Supervised ongoing daily production phases.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Managed staff hiring, training and supervision.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.

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