Andrea Alaniz
San Antonio,TX
Overview
10
10
years of professional experience
Work History
Front Desk/Assistant DIrector
Mi Casa Child Center Bandera
09.2019 - 01.2025
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Sears Call Center
01.2017 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Team Lead/Teacher
The Y
02.2015 - 01.2017
- Boosted employee retention by creating engaging development opportunities that catered to diverse skill sets.
- Taught more than [Number] students each quarter.
- Taught new team members correct procedures for all areas of operations.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Helped students explore concepts with engaging, learning-focused activities.
Education
High School Diploma -
Medina Valley
Castroville, TX06-2008
Skills
- Staff management
- Critical thinking
- Call center experience
- Data entry
- One-on-one support
- Multitasking and organization
- Filing
- Teamwork and collaboration
- Active listening
Timeline
Front Desk/Assistant DIrector
Mi Casa Child Center Bandera
09.2019 - 01.2025
Customer Service Representative
Sears Call Center
01.2017 - 08.2017
Team Lead/Teacher
The Y
02.2015 - 01.2017
High School Diploma -
Medina Valley
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