Andrea Albini
Riverside,United States
Summary
Passionate Fraud Investigator with over eight years of expertise examining suspicious activity in an e-commerce retail environment.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Fraud Prevention Manager
Iherb.com
Irvine, CA
04.2021 - 11.2021
- Managed multiple priorities simultaneously and meet established deadlines.
- Contributed to drive fraud analysis, identifying and building metrics for KPI’s reports and dashboards to monitor and benchmark performance.
- Maintained strong relationships cross-departmental to achieve necessary fraud prevention and department goals.
- Worked with senior leadership to continually re-analyze all processes, workflows, and tools (internal or 3rd party) at our disposal, and provide ongoing feedback and recommendation on team needs.
Fraud Prevention Supervisor
Iherb.com
Irvine, CA
05.2017 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed chargeback dispute resolution lifecycle.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Cross-trained existing employees to maximize team agility and performance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Approved regular payroll submissions for employees
Fraud Prevention Analyst
Iherb.com
Moreno Valley, CA
07.2013 - 05.2017
- Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts
Material Handler
Iherb.com
Moreno Valley, CA
02.2012 - 07.2013
- Located materials and supplies by pulling and verifying items on production orders.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Demonstrated and applied product knowledge of company SKUs.
- Observed safety procedures and practices to prevent injury.
Security Guard
Contemporary Services Corporation.
San Bernardino, CA
07.2011 - 10.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises on bicycle and by foot.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Participated in staff meetings, special events and professional development activities.
Customer Service Cashier
Albertsons
Huntington Beach, CA
04.2001 - 01.2007
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Cashier/To-Go Specialist
Olive Garden Restaurant
Yorba Linda, CA
08.1998 - 12.2001
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Collected end of shift sever cash out amounts.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Hostess
Cask N' Cleaver Steakhouse
Corona, CA
09.1997 - 08.1998
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Grocery Clerk
Stater Brothers Markets
Riverside, CA
10.1993 - 05.1997
- Pleasantly greeted customers and provided prompt and courteous service.
- Performed cash, card and check transactions to complete customer purchases.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
Education
Bachelor of Science - Criminal Justice
California Baptist University
Riverside, CA06.2023
Associate of Science - Administration of Justice
Riverside Community College
Riverside, CA06.2011
Associate of Arts - Social And Behavioral Studies
Riverside Community College
Riverside, CA06.2011
Skills
- Domestic and International Payment Fraud Prevention
- Dispute Resolution/Chargebacks
- Leadership
- Microsoft Word, Excel, PowerPoint, Google DOCS and Sheets
- Fraud Rule Building
- Customer Service
- Workflow Monitoring
- Information Management
Accomplishments
Managed and resolved chargebacks which led to a 97% win/loss ratio for disputed Visa, MC, AMEX and PayPal disputes.
Documented and tracked account takeovers which led to new implementations by our cybersecurity team to create a more secure checkout environment.
Timeline
Fraud Prevention Manager
Iherb.com
04.2021 - 11.2021
Fraud Prevention Supervisor
Iherb.com
05.2017 - 04.2021
Fraud Prevention Analyst
Iherb.com
07.2013 - 05.2017
Material Handler
Iherb.com
02.2012 - 07.2013
Security Guard
Contemporary Services Corporation.
07.2011 - 10.2013
Customer Service Cashier
Albertsons
04.2001 - 01.2007
Cashier/To-Go Specialist
Olive Garden Restaurant
08.1998 - 12.2001
Restaurant Hostess
Cask N' Cleaver Steakhouse
09.1997 - 08.1998
Grocery Clerk
Stater Brothers Markets
10.1993 - 05.1997
Bachelor of Science - Criminal Justice
California Baptist University
Associate of Science - Administration of Justice
Riverside Community College
Associate of Arts - Social And Behavioral Studies
Riverside Community College
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