Andrea Alfson
FARGO
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Project Organizer (Temporary)
Seiu 775
Great Falls
07.2025 - 01.2026
- Traveled extensively and spoke with caregivers across Montana to recruit new union members.
- Assisted in mobilizing members for rallies and advocacy efforts in local communities.
- Communicated effectively with members to address concerns and provide information.
- Supported leadership in strategic planning sessions to enhance member engagement strategies.
- Submitted reports to and reviewed reports with supervisor.
Night Watch
AWARE, Inc
Great Falls
03.2023 - 07.2025
- Monitored premises to ensure safety and security of youth mental health clients during night shifts.
- Conducted regular patrols to identify and address potential security issues.
- Remained alert at all times while on duty, responding swiftly to potential escalations or unsafe situations.
- Conducted routine checks on all doors and windows to ensure they were secure.
- Completed required shift logs and reports, highlighting routine activities, unusual circumstances and critical incidents.
- Adhered to HIPAA laws, state requirements, and company policies.
Claims Analyst
Centene
Great Falls
06.2022 - 03.2023
- Managed confidential information following company policies.
- Reviewed and analyzed medical claims for accuracy and compliance.
- Interpreted complex medical policies and procedures to determine coverage eligibility.
Customer Advocate
Health Care Service Corporation, HCSC
Great Falls
10.2021 - 04.2022
- Provided benefit quotes to medical providers clearly and concisely.
- Used multiple systems to retrieve benefit information.
- Answered a high volume of calls in a fast-paced call center environment.
- Documented interactions accurately in the database management system.
Production Worker
Such Group International
Great Falls
07.2019 - 10.2021
- Operated machinery to assemble products efficiently and safely.
- Collaborated with team members to streamline production processes and improve workflow.
- Inspected finished products for quality assurance before packaging and shipment.
- Followed standard operating procedures to minimize waste during production tasks.
- Ensured proper labeling of completed products before shipping out.
Subject Matter Expert
First Call Resolution
Great Falls
11.2017 - 05.2019
- Provided expert guidance on resolving customer inquiries and issues.
- Assisted upper management to implement new workflows and transition program from outbound to inbound.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Maintained positive working relationship with fellow staff and management.
Office Administrative Assistant
Mountain Peaks, Inc.
Great Falls
08.2016 - 11.2017
- Managed daily office operations and maintained a professional work environment.
- Coordinated schedules and appointments for clients in a drug testing facility.
- Collected samples from clients in a professional manner.
- Ensured all state, faciloty, and safety protocols were followed.
- Completed required forms accurately and adhering to strict guidelines.
- Ensured positive and professional interactions with clients in challenging situations.
- Developed and implemented filing systems for easy document retrieval.
Education
Fairfield High School
Fairfield, MTSkills
- Customer Service
- Member recruitment
- Community mobilization
- Conflict resolution
- Filing systems
- Call center operations
References
References available upon request.
Timeline
Project Organizer (Temporary)
Seiu 775
07.2025 - 01.2026
Night Watch
AWARE, Inc
03.2023 - 07.2025
Claims Analyst
Centene
06.2022 - 03.2023
Customer Advocate
Health Care Service Corporation, HCSC
10.2021 - 04.2022
Production Worker
Such Group International
07.2019 - 10.2021
Subject Matter Expert
First Call Resolution
11.2017 - 05.2019
Office Administrative Assistant
Mountain Peaks, Inc.
08.2016 - 11.2017
Fairfield High School