Andrea Amburgey
South Vienna
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Humane Agent
Columbus Humane
Hilliard
11.2022 - Current
- Investigate animal cruelty, abuse, neglect, and organized animal fighting
- File charges accordingly to the ORC 959.131
- Work directly with the Franklin County Prosecutor and clerks at Franklin County Courthouse
- Maintained positive relationships with Columbus
- Police municipalities and Code Enforcement
Dispatcher
Columbus Humane
Hilliard
11.2022 - Current
- Responded immediately to emergencies by initiating outbound calls to Humane Agents
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Utilized various software systems to facilitate movement, planning and scheduling.
Senior Sales Associate
MAPCO Mart/Speedway
Nashville
12.2020 - 11.2022
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Operated register, handled cash and processed credit card transactions.
- Recruited, hired and trained new hires to optimize profitability.
- Managed and retained existing client accounts.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Resolved customer complaints in a professional manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided training and mentoring to junior sales associates.
Education
High School Diploma -
Northeastern High School
South Vienna, OH06-2002
Skills
- Animal cruelty investigation
- Legal documentation
- Case management
- Data entry
- Emergency response
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
Certification
- Peace officer
- OC/CS individual chemical aerosol
- Impact weapons
- Defensive tactics
- De-escalation techniques
- CPR
Timeline
Humane Agent
Columbus Humane
11.2022 - Current
Dispatcher
Columbus Humane
11.2022 - Current
Senior Sales Associate
MAPCO Mart/Speedway
12.2020 - 11.2022
High School Diploma -
Northeastern High School