Andrea Anderson
Fort Worth,TX
Summary
Senior Dining Manager with expertise in guest relations, team performance, and sanitation standards. Proven track record of enhancing guest satisfaction while managing operations effectively. Dedicated and result driven professional with extensive experience in team leadership and staff development in a fast paced high volume environment.
Overview
13
13
years of professional experience
Work History
Senior Manager
BJ's Restaurant & Brewhouse
Hurst, TX
10.2024 - Current
- Managed daily operations to ensure exceptional guest experiences and service quality.
- Trained and supervised staff in food safety standards and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Maintained and processed invoices, deposits, and money logs.
- Forecasted sales by using previous years sales, current trends, along with events happening nearby to predict the flow of the restaurant.
- Managed multiple projects and priorities in a fast-paced environment to improve accuracy and efficiency of the staff.
- Conducted regular meeting with staff members to discuss goals, feedback and areas of improvement.
- Using inventory data and sales created an order guide and par system to ensure accurate orders of liquor and wine.
- Maintained team files with updating information and verbal/written warnings.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Dining Manager
BJ's Restaurant & Brewhouse
Hurst, TX
07.2023 - 10.2024
- Supervised daily dining operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on menu knowledge, service standards, and operational procedures.
- Addressed customer complaints promptly with empathy while taking corrective actions when necessary to ensure overall satisfaction levels remain high.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Created efficient weekly schedules for the host and takeout area.
Server
BJ's Restaurant & Brewhouse
Fort Worth, TX
04.2013 - 07.2023
- Managed multiple tables efficiently, ensuring timely order delivery.
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu offerings, service protocols, and company standards and performance standards.
- Collaborated with team members to streamline bookkeeping procedures for better accuracy.
- Trained new servers on menu knowledge and customer service standards.
- New restaurant opening team member in 2022 to train new team members.
Leasing Assistant
Western Hills Apartments
Fort Worth
06.2013 - 11.2017
- Assisted prospective tenants with inquiries and property tours to ensure positive leasing experiences.
- Managed lease documentation, ensuring accuracy and compliance with company policies.
- Maintained accurate records of rental payments and lease agreements for easy access.
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
Education
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Sanitation standards
- Guest relations
- Hotschedules
- POS System
- GARDA
- CITUIT Inventory/Reporting
- Microsoft Office
Timeline
Senior Manager
BJ's Restaurant & Brewhouse
10.2024 - Current
Dining Manager
BJ's Restaurant & Brewhouse
07.2023 - 10.2024
Leasing Assistant
Western Hills Apartments
06.2013 - 11.2017
Server
BJ's Restaurant & Brewhouse
04.2013 - 07.2023
Some College (No Degree) -
Tarrant County College