Andrea Andujo
El Paso,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicate customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager
Weirdoughs Bakery
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Cake Decorator
Whole Foods Market Inc
10.2016 - 09.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new employees on bakery methods and procedures.
- Replenished bakery items in display cases.
Associate
Aeropostale
06.2015 - 01.2016
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Multi-/Interdisciplinary Studies
University of El Paso Texas
El Paso, TX03.2025
Associate of Arts - Multi-/Interdisciplinary Studies
El Paso Community College
El Paso, TX05.2017
Skills
- Business Administration
- Financial Management
- Staff Development
- Performance Management
- Operations Management
- Time Management
- Schedule Preparation
- Sales Techniques
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Team Leadership
- Brand Management
- Budget Control
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Manager
Weirdoughs Bakery
01.2021 - Current
Lead Cake Decorator
Whole Foods Market Inc
10.2016 - 09.2020
Associate
Aeropostale
06.2015 - 01.2016
Bachelor of Arts - Multi-/Interdisciplinary Studies
University of El Paso Texas
Associate of Arts - Multi-/Interdisciplinary Studies
El Paso Community College
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