ANDREA A P PHILLIPS
Tucson,USA
Summary
Dynamic professional with proven ability to manage multiple tasks efficiently while maintaining a positive demeanor. Strong computer proficiency complemented by exceptional customer service and collaboration skills. Highly organized in overseeing check-in and check-out processes, ensuring smooth operations. Demonstrated multitasking, planning, and communication capabilities that enhance team performance.
Overview
15
15
years of professional experience
Work History
Ophthalmic Assistant
Retina Associates
Tucson, AZ
10.2024 - 2025
- Assisted ophthalmologists with patient examinations and diagnostic procedures.
- Educated patients on pre-operative and post-operative care instructions for eye surgeries.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Conducted preliminary tests, including visual acuity assessments and tonometry measurements.
- Trained new staff on clinical protocols and best practices in ophthalmic assistance.
- Implemented inventory management practices to ensure availability of medical supplies and equipment.
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, and optical coherence tomography scans.
- Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Conducted Visual Field Testing as part of overall vision evaluation.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Patient Care Specialist
Northwest eye specialist
Tucson, Arizona
04.2023 - 05.2024
- Check in and check out patients
- Answering phones including scheduling appointments, taking messages, routing calls to departments, and answering general inquiries.
- Schedule appointments accurately and complete pre-registration processes including insurance verification
- Confirming appointments by phone and mailing recall reminder /handling referrals
- Ensure proper insurance information is obtained and confirming or updating patient demographics as needed in electronic health records.
Eye Technician
Tucson Family Vision Care
Tucson, AZ
06.2024 - 2024
- Preformed contact lens fitting.
- Managed patient records using electronic health record systems, maintaining confidentiality and data integrity.
- Educated patients on proper contact lens care.
- Measured lens prescriptions.
- Verify eye glass accuracy.
- Preformed IOP checks.
Front Desk Agent/ Night Auditor
Casino Del Sol Resort
Tucson, Arizona
04.2020 - 03.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Arranged special accommodations for guests to enhance visitor experiences.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Handled payment processing and provided customers with receipts and proper bills and change. Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations. Monitored reservations to track incoming parties and special events.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages. Drafted professional business documents, spreadsheets and correspondence.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
House Keeper
Amazon Fulfillment Center
Thornton, Colorado
02.2019 - 06.2019
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Swept and power washed outside building to keep sidewalks and parking lot clean
- Gathered adequate supplies prior to shift start for smooth workflow.
- Followed established safety precautions when mixing chemicals and using equipment.
- Completed cleaning duties on time and according to schedule.
- Followed proper safety protocols when using chemicals or equipment in cleaning tasks.
- Washed windows, mirrors, and glass surfaces to maintain clean appearance.
Crew Member
Manpower Employment Agency
Denver, Colorado
08.2018 - 12.2018
- Assisted in demolition of existing structures to prepare for remodeling projects.
- Retained clean, neat aisles and removed debris from public areas.
- Organized new inventory for easy storage or direct stocking.
- Identified products in need of restocking by taking accurate inventories.
- Used electronic scanning devices to log in products for inventory.
- Operated pallet jacks and other equipment safely to transport products throughout store.
Personal Assistant
Ability 360
Tucson, Arizona
01.2013 - 01.2017
- Assisted clients with medications, errands and housekeeping/ daily duties showering/hygiene
- Made beds,swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets. Recorded patient temperature, pulse and blood pressure to monitor health and well-being
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule. Maintained clean and well-organized environment for client happiness and safety
Cashier
Del Sol Market
Tucson, Arizona
04.2011 - 06.2011
- Worked with supervisory team to meet customer needs.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Balanced cash drawer at beginning and end of each shift.
- Gave customers full attention and attended to their needs.
- Stocked store shelves and end-caps with merchandise.
- Bagged, boxed or wrapped products for customers.
- Kept customers happy by quickly processing payments and bagging purchases.
Kitchen Staff Member
Pasqua Yaqui Senior Center
Tucson, Arizona
05.2009 - 08.2009
- Completed end-of-day kitchen cleaning and sanitizing following health code requirements.
- Prepared ingredients and restocked supplies to support kitchen team.
- Checked refrigerator temperatures regularly to ensure proper food storage conditions.
- Helped set up banquet halls or event spaces by arranging tables, chairs, and place settings.
- Stirred and heated soups and sauces and prepared hot beverages.
- Sanitized pots, pans and utensils using high-temperature commercial dishwashers.
- Assisted cooks with food preparation tasks such as chopping vegetables or stirring sauces.
- Cleaned kitchen appliances, counters, and floors to ensure sanitary environment.
- Attended fire and manual handling training.
- Stored properly or disposed of unused food depending on chefs instructions.
- Unloaded deliveries of food supplies and organized them in storage areas for easy access.
- Followed OSHA regulations and safety protocols for correct handling and use of workplace chemicals.
- Sanitized cutting boards, knives, and other tools after each use to prevent cross-contamination.
- Disposed trash and cleaned trash cans.
- Maintained inspection readiness in dining and food preparation areas.
- Restocked condiments and napkins at dining tables during peak hours for guest convenience.
- Retrieved food items from storage following chef requests.
- Swept and mopped kitchen floors regularly throughout day to prevent accidents.
- Delivered food carts to and from dining room pantries.
- Prepared salads, sandwiches and other assembled items on demand for customers.
Education
GED -
GED
Tucson Az 05.2009
Skills
- Listening skills
- Proficient in healthcare software
- Strong organizational skills
- Compliance with HIPAA standards
- Teamwork and collaboration
- Patient advocacy initiatives
- Ability to multitask
- Reliable performance
- Quality improvement strategies
- Maintaining patient confidentiality
- Administration of medications
Timeline
Ophthalmic Assistant
Retina Associates
10.2024 - 2025
Eye Technician
Tucson Family Vision Care
06.2024 - 2024
Patient Care Specialist
Northwest eye specialist
04.2023 - 05.2024
Front Desk Agent/ Night Auditor
Casino Del Sol Resort
04.2020 - 03.2023
House Keeper
Amazon Fulfillment Center
02.2019 - 06.2019
Crew Member
Manpower Employment Agency
08.2018 - 12.2018
Personal Assistant
Ability 360
01.2013 - 01.2017
Cashier
Del Sol Market
04.2011 - 06.2011
Kitchen Staff Member
Pasqua Yaqui Senior Center
05.2009 - 08.2009
GED -
GED