Andrea Aquino
Columbia,KY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Cook, Retail, Booking Reservations
Holmes Bend Marina Resort
Columbia, KY
06.2024 - Current
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Prepared diverse menu items following standard recipes and presentation guidelines.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Resolved customer complaints regarding food quality or services provided.
- Maintained store cleanliness and organized merchandise displays.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system and processed sales and returns.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Managed customer reservations through multiple channels including phone and email.
- Ensured all reservations were properly documented in the system.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Resolved customer inquiries and issues promptly to enhance guest satisfaction.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Server, Hostess, Busser
Black Stallion Steak House
Columbia, KY
04.2022 - 06.2024
- Provided attentive service to guests in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in training new servers on restaurant policies and procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Team collaboration
- Time management
- Inventory control
- Problem resolution
- Cash handling
- Effective communication
- Multitasking and organization
- Grilling
- Frying
- Cooking
- Cleanliness standards
- Reservation processing
- Register operation
- Customer assistance
- Patience and empathy
- Problem-solving
- Strong work ethic
- Calm demeanor
- Compassionate communication
- Cleaning and sanitizing
- Attention to detail
- Positive attitude
- Food handling
References
- Kelly Caldwell- Current boss- 270-378-1922
- Jennifer Frausto- Current manager- 270-250-5110
- Erick Montoya- Former boss- 606-278-5266
- Carlos Manjarrez- Former boss- 270-784-8628
Timeline
Cook, Retail, Booking Reservations
Holmes Bend Marina Resort
06.2024 - Current
Server, Hostess, Busser
Black Stallion Steak House
04.2022 - 06.2024
Penn Foster Career School