Andrea Arceo
Carson,Ca
Summary
Committed and hardworking Restaurant General Manager with 15+ years of experience offering quality food services. To be of service-oriented with good multitasking, safety management and decision-making skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Talent Acquisition Associate
Islands Restaurants
Carlsbad, CA
01.2022 - Current
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
Restaurant General Manager
Islands Fine Burgers And Drinks
Seal Beach, CA
11.2017 - 01.2022
- Dedicated to inspiring shared vision and empowering teams of up to 75 employees
- Developed professional rapport, effectively lead team and positively influences diverse groups
- In-depth knowledge of sound business solutions paired with first-rate influencing skills to meet and exceed goals. In 2019 we went from bottom 20% to finish the year at the top 20% of a company of 56 stores.
- Committed to increasing sales and providing superior customer service. In Quarter 3 2021 we finished positive in sales vs 2019. Currently in Q4 at 5+% up vs 2019
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. Completed Back of House and Front of House schedules.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations including all administrative duties.
Bartender
Roundin' 3rd Sports Bar & Grill
Long Beach, CA
05.2016 - 11.2017
- Used POS system to process cash and credit card transactions.
- Handled simultaneous customers, team and business needs while avoiding unnecessary delays or errors.
Lead Bartender
Islands Fine Burgers And Drinks
Manhattan Beach, CA
08.2006 - 11.2017
- Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques
- Conversed with customers to build rapport and cultivate customer loyalty
- Adhered to all ABC and company-defined regulations.
- Decreased waste, following strict recipes and drink measurement protocol.
Skills
- Passion for customer satisfaction
- Business operations expertise
- Natural leader
- Inventory control and record keeping
- Conflict resolution techniques
- Food Safety
- Point of Sale (POS) system operation
Accomplishments
Finished in top 6 of 56 GMs in 2019 in the following categories: Guest service, sales, Food Safety and Sanitation, employee retention, and operational costs.
Certification
Food Manager Certified
Alcohol sellers certification
Timeline
Talent Acquisition Associate
Islands Restaurants
01.2022 - Current
Restaurant General Manager
Islands Fine Burgers And Drinks
11.2017 - 01.2022
Bartender
Roundin' 3rd Sports Bar & Grill
05.2016 - 11.2017
Lead Bartender
Islands Fine Burgers And Drinks
08.2006 - 11.2017