Andrea Areiza

• Inspected vacant units and ensured they were ready for showings.
• Processed applications by conducting background checks and verifying references.
• Maintained accurate records of all tenant leases, payments, and occupancy status.
• Resolved tenant complaints regarding maintenance or other issues in a timely manner.
• Conducted periodic inspections of units to ensure compliance with lease terms.
• Provided customer service to existing tenants by responding to inquiries promptly.
• Assisted by traveling and working at sister properties simultaneously while meeting deadlines.

• Leased 100% of the building within the first 90 days.
Managed and leased 3 other properties. Assisted the CM with organizing invoices,
processing checks, posting charges and concessions to the residents' portal.
Leveraged sales and marketing strategies by communicating with vendors, pitching to clients throughout to generate activity, using online reviews, open houses, and move-in specials to achieve maximum revenue.
Brainstormed ideas and executed successfully to meet the client's lease-up
expectations. (I.e.), advertising the brand new property in collaboration with ILS to
increase traffic, maintain closing ratios, and exceed leasing goals.
• Conducted Market Surveys to record COMPS.
Followed SOP, by structuring a foundation for the new property, creating
personalized templates and informational packets for both prospects and new
residents.
• Tracked leads using CRM software and followed up with interested parties.
• Encouraged prospective tenants to fill out applications after property tours.
Prepared lease paperwork and obtained signatures and first payments from new
residents.

• Greeted each person and built rapport to find an apartment home that meets their specific needs by identifying their idealistic home/apartment features.
  Tracked leads using CRM software and followed up with interested parties.
• Cross-trained with ACM to send out notices, decrease delinquencies, process evictions, and post resident payments.
• Managed sales pipeline by exceeding closing ratio and meeting weekly goals.
  Reduced ATR by more than 10%, completion of market surveys/audits.
  Placed work orders, servicing residents using Yardi.
• Offered exemplary customer service skills resulting in excellent reviews and remarkable experiences.
• Handled resident concerns and matters in a courteous manner by suggesting thoughtful, tactful resolutions.