Andrea Arguello
Kenner,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to exceed business expectations while delivering highly accurate results.
Strong knowledge of the automotive industry and experience in creating accurate estimates for auto body repair.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Auto Body Shop Manager/Estimator
Eagle Auto Body Shop LLC
2021.05 - 2023.03
- Stocked shop with equipment, parts and other resources to promote timely service.
- Managed over 15 customers calls/emails per day
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Kept customers informed on completion times, costs, and any possible changes
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Inspected vehicles to identify and document repair needs.
- Inspected completed repairs for accuracy, quality and safety.
- Examined vehicles to determine extent of damage and repairs required.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Assessed complex claims and accurately determined value of damages.
- Documented damage with photographs and detailed written descriptions
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Inspected new parts and areas of repair to verify correctness and quality
- Followed standard operating procedures to achieve consistent quality of work
Auto Body Shop Manager/Estimator
T&B Autobody Shop LLC
2018.07 - 2020.11
- Stocked shop with equipment, parts and other resources to promote timely service.
- Order and receive parts
- Worked directly with Hertz writing supplements for their damaged rental vehicles.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Supervised and managed shop operations and tasks.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Examined photographs and surveillance and any other documents relating to claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
ABA Therapist
CARD
2019.01 - 2019.06
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Addressed client needs by implementing behavior intervention plans.
- Monitored and documented client progress using data collection techniques.
Sales Associate
A.I Wireless
2018.04 - 2018.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Gig Worker
Uber And Lyft
2023.03 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Responded to passenger concerns and complaints politely and professionally.
- Delivered passengers to destinations safely and on time.
- Completed over 500 trips.
Independent Used Car Sales
Cris Auto Sales & Repairs
2018.10 - Current
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
- Responded to customer enquiries via telephone and email.
- Sold over 100 vehicles.
Education
Bachelor of Science - Psychology
University of New Orleans
New Orleans, LA12.2017
Skills
- Service Quality
- Materials Planning and Logistics
- Client Support
- Standard Operating Procedure
- Strategic Planning
- Team Communication
- Strong Computational Skills
- Detail-oriented with strong organizational skills
- Vendor Relationship Management
- Automotive Repair Industry Knowledge
- Damage Assessment
- Exceptional customer service and communication skills
Certification
I-Car Estimator, Platinum certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Mitchell Estimating (5 years)
Used Mitchell collision estimating software to write accurate estimates on damaged vehicles
Timeline
Gig Worker
Uber And Lyft
2023.03 - Current
Auto Body Shop Manager/Estimator
Eagle Auto Body Shop LLC
2021.05 - 2023.03
ABA Therapist
CARD
2019.01 - 2019.06
Independent Used Car Sales
Cris Auto Sales & Repairs
2018.10 - Current
Auto Body Shop Manager/Estimator
T&B Autobody Shop LLC
2018.07 - 2020.11
Sales Associate
A.I Wireless
2018.04 - 2018.12
Bachelor of Science - Psychology
University of New Orleans
I-Car Estimator, Platinum certified
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