Andrea Armstrong
Edina,MN
Summary
Talented healthcare professional dedicated to patient satisfaction. Meets targets consistently through timely, error-free work and compliance with best practices. Communicates with patients and across disciplines to address phlebotomy needs.
Overview
16
16
years of professional experience
Work History
Clinical Assistant
Tru Health & Wellness
Minnetonka, MN
11.2024 - 02.2025
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained inventory of medical supplies and equipment.
- Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
Phlebotomist/CMA
Prairie Care
01.2023 - 10.2024
- Ordered necessary supplies in timely manner to maintain adequate stock levels
- Assisted in organizing and managing inventory of phlebotomy supplies
- Collaborated with colleagues in quality assurance initiatives aimed at improving overall performance standards
- Worked closely with other healthcare professionals to provide high-quality patient care
- Prioritized urgent requests from medical providers for rapid turnaround times on lab results
- Calmed anxious patients through empathetic communication and reassurance
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Managed patient records, including medical history and test results.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Biologics Technician
Secure Transfusion Solutions
01.2021 - 01.2023
- Calibrated, maintained and repaired equipment for reliable performance
- Satisfied customer needs by making recommendations using appropriate field automation systems and procedures
- Educated customers regarding system usage and additional products and services
- Installed, dismantled and reconstructed equipment required by customer or order
- Practiced safety and performance protocols to comply with regulations and policies
- Stayed ready to handle expected maintenance needs by keeping tools organized and optimal supply of spare parts
Phlebotomist
LabCorp
01.2020 - 01.2021
- Collected non-blood specimens such as urine or saliva for additional testing
- Maintained clean and sterile environment, adhering to infection control protocols
- Calmed anxious patients through empathetic communication and reassurance
- Monitored patients during blood draws for signs of distress or adverse reactions
- Ensured patient confidentiality by properly handling sensitive information according to HIPAA regulations
- Drew blood from patients for various medical tests and procedures
- Performed basic laboratory tasks such as centrifugation and sample aliquoting
- Worked closely with other healthcare professionals to provide high-quality patient care
- Prioritized urgent requests from medical providers for rapid turnaround times on lab results
- Verified matching tube, patient, and test information, carefully checking all details at each stage
- Collected blood from veins using vacuum tube, syringe, or butterfly venipuncture methods
ER Technician
Chino Valley Hospital
01.2012 - 01.2015
- Operated medical equipment, such as EKG machines and defibrillators, during emergency situations
- Sterilized instruments and supplies according to hospital protocols
- Provided emotional support to patients and their families during stressful situations
- Responded promptly to code calls or other urgent situations with professionalism and efficiency
- Assisted doctors and nurses in providing emergency care to patients
- Restocked emergency room supplies as needed to maintain well-prepared environment
- Conducted wound care treatments, including cleaning, dressing, and bandaging injuries
- Monitored and reported changes in patient conditions to medical staff
- Performed basic patient care tasks, such as taking vital signs and administering first aid
- Collected blood samples for lab testing using proper phlebotomy techniques
- Kept clients safe by monitoring environments and behaviors to quickly intervene in concerning situations
Medical Assistant
Dr. Kenneth Browning
01.2009 - 01.2012
- Processed billing claims accurately according to established guidelines
- Coordinated referrals to specialists or diagnostic services when needed
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork
- Prepared patients for exams by taking vital signs and recording medical histories
- Scheduled patient appointments and managed appointment calendars
- Administered injections, medications, and vaccinations as directed by physician
- Assisted physicians during patient examinations and procedures
- Communicated with insurance companies to verify coverage and obtain authorizations
- Educated patients regarding medications, treatment plans, and lifestyle changes
Education
IV Certification
HeartCert
Eagan, MN11-2024
IV Certification -
Oquirrh Mountain
Beaverton, OR01.2021
Emergency Medical Technology -
West Coast Emergency Medical Training
Orange, CA09.2014
CPT1 - Phlebotomy
Complete Phlebotomy Training
Menifee, CA11.2012
Associate of Science - Medical Assisting
Kaplan College
Riverside, CA06.2009
Skills
- Team Building
- Problem Resolution
- Active Listening
- Critical Thinking
- Planning & Organizing
- Good Work Ethic
- Training & Development
- Flexible Schedule
- People Skills
- Data Management
- Customer Service
- Venipuncture expertise
- Medical records handling
- Butterfly Venipuncture
- Sample Collection
Timeline
Clinical Assistant
Tru Health & Wellness
11.2024 - 02.2025
Phlebotomist/CMA
Prairie Care
01.2023 - 10.2024
Biologics Technician
Secure Transfusion Solutions
01.2021 - 01.2023
Phlebotomist
LabCorp
01.2020 - 01.2021
ER Technician
Chino Valley Hospital
01.2012 - 01.2015
Medical Assistant
Dr. Kenneth Browning
01.2009 - 01.2012
IV Certification
HeartCert
IV Certification -
Oquirrh Mountain
Emergency Medical Technology -
West Coast Emergency Medical Training
CPT1 - Phlebotomy
Complete Phlebotomy Training
Associate of Science - Medical Assisting
Kaplan College
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