Andrea Back
Laporte
Summary
Dynamic Quality Director with a proven track record at Northwest Health, enhancing patient experience scores from the 20th to above the 75th percentile. Expert in regulatory compliance and data analysis, driving continuous improvement initiatives that elevate safety and operational excellence. A detail-oriented leader committed to patient advocacy and performance metrics.
Overview
37
37
years of professional experience
Work History
Quality Director
Northwest Health Laporte and Starke Hospital
Laporte
09.2021 - Current
- Work closely with organizational leadership and Board of Directors at 2 hospital sites to strategically affect quality, safety and operational direction.
- Achieved an 'A' for Leapfrog performance moving from a 'B' in 2 short years.
- Increased patient experience scores from the 20% rank to above the 75% rank.
- Moved from a 2 star to a 3 star CMS rating.
Physician Network Quality Director
Northwest Health Medical Group
Laporte
06.2019 - 09.2021
- Worked with over 20 physician groups within network to coach and lead quality initiative.
- Improved patient outcomes with Medicare wellness initiatives, increased compliance of preventative care and increased overall patient experience.
Women's Care Clinic Manager
Northwest Health Medical Group
Laporte
05.2015 - 06.2019
- Oversaw day to day operations and clinical activities by establishing goals, objectives, standards of performance, policy and procedures when managing 6 providers and 20 employees.
- Leveraged patient feedback and performed continuous process improvements to streamline day to day business operations and patient satisfaction.
Quality Review Specialist
Northwest Health Laporte Hospital
Laporte
04.2004 - 05.2015
- Abstracted medical records for publicly reported measures.
- Coordinator for Joint Commission accredited Primary Stroke program.
- Maintained quality data for multiple hospital departments and presented at department meetings and hospital board of trustees.
Medicare Fraud Investigator
Blue Cross Blue Shield Wisconsin (WPS)
Milwaukee
05.1998 - 04.2004
- Remote position to review healthcare claims data to identify potential fraudulent activity.
- Performed onsite audits of home health agencies to conduct a thorough investigation by interviewing both patients and staff to gather evidence to present to the OIG.
- Provided education to home health agencies throughout the United States on Medicare policies and procedures that needed to be followed for pay for performance initiatives.
Registered Staff Nurse
Laporte Hospital Company
Laporte
05.1988 - 05.1998
- OB staff nurse that provided direct care to laboring patients, postpartum patients and newborns.
- Managed care from admission to discharge.
Education
Bachelor of Science - Nursing
Saint Joseph's College
Rensselaer, Indiana05.1999
Diploma of Nursing - Nursing
Saint Elizabeth's School of Nursing
Lafayette, Indiana05.1988
Skills
- Clinical and organizational leadership
- Detail-oriented
- Analytical
- Regulatory compliance
- Performance metrics
- Patient safety
- Data analysis
- Patient advocacy
- Continuous improvement
Timeline
Quality Director
Northwest Health Laporte and Starke Hospital
09.2021 - Current
Physician Network Quality Director
Northwest Health Medical Group
06.2019 - 09.2021
Women's Care Clinic Manager
Northwest Health Medical Group
05.2015 - 06.2019
Quality Review Specialist
Northwest Health Laporte Hospital
04.2004 - 05.2015
Medicare Fraud Investigator
Blue Cross Blue Shield Wisconsin (WPS)
05.1998 - 04.2004
Registered Staff Nurse
Laporte Hospital Company
05.1988 - 05.1998
Bachelor of Science - Nursing
Saint Joseph's College
Diploma of Nursing - Nursing
Saint Elizabeth's School of Nursing
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