Andrea Balma

Insurance Coordinator/Accounts Receivable Clerk

Jeffrey L. Golombisky DDS

Owossso, MI

04.1997 - Current

Prepared new patient files and updated existing records with new personal, insurance, and medical information.
Interviewed patients to complete case histories and intake forms.
Processed credit card transactions for payment of services rendered.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Collaborated with medical scientists to prepare reports, articles or conference presentations.
Maintained master calendar and scheduled new appointments based on provider availability.
Ordered and maintained supply inventory for medical office.
Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
Answered phone calls, scheduled appointments and verified patient insurance coverage.
Answered and managed incoming calls and emails.
Communicated with patients with compassion while keeping medical information private.
Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
Verified patient information to ensure accuracy of records.
Collected payments from patients for services rendered.
Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
Arranged documents for insurance claims.
Completed relevant insurance and other claim forms.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Resolved billing issues with insurance companies in a timely manner.
Compiled and coded patient information or data in appropriate computer system.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
Generated and distributed month-end statements for customers and resolved related concerns.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Used contract notes and processing manual to correctly apply group-specific classifications to claims.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Assisted patients in understanding their benefits packages, including co-payments, deductibles.
Executed account updates and noted account information in company data systems.
Input statement information, reconciled accounts and resolved discrepancies.
Resolved any discrepancies between patient billing statements and insurance reimbursements.
Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
Collected, posted and managed patient account payments.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.

Summary

Overview

Work History

Insurance Coordinator/Accounts Receivable Clerk

Education

High School Diploma -

Skills

Certification

Timeline

Insurance Coordinator/Accounts Receivable Clerk

High School Diploma -

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