Andrea Banhan
Miami,FL
Summary
Knowledgeable esthetician with solid foundation in esthetic practices and techniques. Demonstrated ability to perform facials, waxing, and skincare treatments, enhancing client satisfaction and skin health. Proven skills in client consultation and recommending personalized skincare regimens, with experience as receptionist professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Esthetician - Facial Specialist
Florida Academy Of Medical Aesthetics
09.2024 - 01.2025
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as nano needling, microdermabrasion, and LED light therapy, machine use,etc.
- Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
Receptionist
Marriott
11.2022 - 09.2024
- Answer and manage a high volume of incoming calls from potential guests, customers, and internal teams.
- Assist guests with making, modifying, or canceling hotel reservations over the phone. Ensure that all reservation details are accurately entered into the hotel’s booking system.
- Provide information about room availability, rates, promotions, and amenities to help guests choose the best options.
- Transfer calls to the correct department, such as housekeeping, front desk, or concierge, based on guest needs.
Data Entry Clerk
Ashton Carter
12.2020 - 11.2022
- Enter patient demographic information, medical histories, and treatment details into electronic health records (EHR) or medical databases.
- Input billing and insurance information into medical billing software, ensuring accuracy in patient records. Process and record physician notes, treatment plans, and lab results received from healthcare providers
- Input patient insurance claims, diagnosis codes (ICD), and procedure codes (CPT) into billing systems.
- Ensure that all claim information is accurately entered for timely insurance reimbursement.
Medical Receptionist
Complete Plus Healthcare
06.2018 - 12.2020
- Answer incoming calls, emails, and chat inquiries from patients, addressing questions about medical appointments, services, and general inquiries.
- Direct calls to the appropriate healthcare provider or department, ensuring smooth communication between patients and medical staff.
- Schedule, reschedule, and cancel patient appointments using the clinic or hospital’s electronic scheduling system.
- Coordinate appointment times with patients and healthcare providers to ensure availability.
Education
High School Diploma -
West Park
No Degree - Facial Specialist
Florida Academy Of Medical Aesthetics
Pembroke Pines, FL01-2025
Skills
- Patient confidentiality
- Data Entry
- Telephone skills
- Time Management
- Appointment Scheduling
- Call center experience
- Customer Service
- HIPAA Compliance
- Insurance Billing
- Inbound/Outbound Calling
- Problem-Solving
- Remote Operations
- Medical Billing
- Email Support
- Chat Support
- Call Management
- Customer and client relations
- Multi-line telephone operation
- Document Management
- Data accuracy
- Accuracy and Attention to Detail
- Waxing and hair removal
- Facial treatments expertise
- Hygiene and sanitation
- Spa equipment operation
- Skin analysis proficiency
- Client consultation
- Massage techniques
Certification
- Basic Life Support Certification (BLS)
Timeline
Student Esthetician - Facial Specialist
Florida Academy Of Medical Aesthetics
09.2024 - 01.2025
Receptionist
Marriott
11.2022 - 09.2024
Data Entry Clerk
Ashton Carter
12.2020 - 11.2022
Medical Receptionist
Complete Plus Healthcare
06.2018 - 12.2020
High School Diploma -
West Park
No Degree - Facial Specialist
Florida Academy Of Medical Aesthetics
Similar Profiles
Bonny DengBonny Deng
Preceptprship Student Aesthetics Nurse Injector at Youthful You Aesthetics And Academy 8105 106 St NWPreceptprship Student Aesthetics Nurse Injector at Youthful You Aesthetics And Academy 8105 106 St NW
Livia BirnstihlLivia Birnstihl
Reception and Graphic Design at The Aesthetics AcademyReception and Graphic Design at The Aesthetics Academy
Ann NguyenAnn Nguyen
Receptionist at Bodyful Aesthetics & AcademyReceptionist at Bodyful Aesthetics & Academy