Andrea Banninger

• Documented case notes daily and coordinated follow-up for seamless case management.
• Coordinated program referrals for community-based resources.
• Organized documentation, treatment plans, referrals, and utility/rental payment.
• Individualized discharge plans to manage safe transition back into community and home environments.
• Assessments, providing advocacy, providing life skill development services, and landlord-tenant mediation.

• Referred clients to appropriate team members, community agencies and organizations/advocacy for client needs and roadblocks.
• Offered friendly and efficient service to clentelle, handled challenging situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Assembled food packages for outside distribution and loaded into transport vehicles.
• Evaluated food donation quality according to organization's safety standards.
• Monitored category inventory and coordinated with program leader about needed items.
• Led educational sessions on healthy food options to guide community members' nutritional choices.

* Assists with the energy assistance application process.

*Completes client energy assistance applications through client meetings, phone contact or mail requests.

*Determines client income eligibility and assist clients with obtaining income verification via social services, VA, child support and unemployment.

* Reviews applications completed by other CCS/ Lane County staff for accuracy and certifies prior to eligibility determination.

*Prioritizes application and provides immediate emergency assistance to clients in a crisis or life threatening situations.

• Provide high quality Information and Referral Services to both individuals, families and agencies.
• Assist/screen clients in applying for various programs including Affordable Healthcare, Work resources, Housing, Medicaid, and Food Stamps.
• Assists clients and agencies with problem solving to arrive at helpful solutions.
• Maintain client confidentiality.
• Maintain a timely and accurate direct data entry.