Highly motivated and professional individual with over 5 years of experience in retail and specialty pharmacy. Competent in pharmacy record management, enhancing efficiency through staff development and mentoring, as well as dedication to patient confidentiality surpassing regulatory standards. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Specialty Pharmacy Coordinator
Cook Children's Home Health
03.2023 - Current
Oversee daily patient outreach to ensure medication adherence, managing approximately 90+ patient interactions weekly and addressing concerns on delivery schedules, supplies, and prescriptions
Partner with pharmacy buyer to manage monthly inventory, tracking high-demand medications, and coordinating with vendors and manufacturers.
Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Regularly collaborate with billing teams to maintain updated insurance records and documentation, ensuring seamless service delivery and billing accuracy.
Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Entered and processed patients' prescriptions into internal system.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Specialist
U.S. Army
02.2020 - Current
Directly responsible for the training, welfare, and accountability of a team of 5 soldiers, ensuring mission readiness through consistent guidance and support
Conduct Preventative Maintenance Checks and Services (PMCS) on essential military equipment, significantly reducing breakdowns and extending equipment life through routine inspections
Assisted with critical planning and logistics for field exercises, supporting team readiness and ensuring that objectives were met efficiently and safely
Senior Pharmacy Technician
Walgreens
12.2018 - 11.2022
Addressed questions from customer, healthcare providers, and insurance companies in-person or over telephone by providing assistance with placing orders, navigating systems, locating items, and resolving concerns.
Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
Stocked, labeled, and inventoried medication to keep accurate records.
Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
Education
BBA - Business Administration
Tarleton State University
Stephenville, TX
05.2023 - 05.2025
Skills
Detail-oriented and able to handle multiple tasks simultaneously
Ability to work independently and as part of a team
Proficient in Microsoft 360, EPIC, HDMS, and On Base
New hire onboarding
Record management
Strong organizational, time -management, communication and leadership skills
Fast and accurate typing
Efficient prioritization in high-demand work environment