Andrea Bateman
Hildale, UT
Summary
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Life Changer for Teens
Red Circle Lodge
Hildale, UT
01.2026 - Current
- ## Industry-Standard Skills
- Cleaned and organized equipment to maintain optimal working conditions for daily operations.
- Monitored inventory levels to support timely replenishment of necessary supplies.
- Followed safety procedures to create a secure environment for all team members.
- Documented patient interactions clearly in electronic health records.
- Assisted in wound care procedures under supervision of senior nursing staff.
- Enhanced patient comfort by responding quickly to needs and concerns expressed.
- Streamlined communication between departments, improving overall response times for patient requests.
- Supported infection control measures, contributing to a safer healthcare environment for all patients.
- Enhanced communication between staff and clients, fostering a welcoming environment for engagement.
- Identified recurring challenges faced by clients, contributing to improved program offerings.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Developed rapport with clients from diverse backgrounds, fostering trust and open communication during therapeutic sessions.
- Maintained accurate and up-to-date case records, ensuring compliance with ethical guidelines and confidentiality requirements.
- Provided crisis intervention services when needed, maintaining client safety and wellbeing.
- Supported clients in achieving their goals through empathetic listening and tailored guidance.
Housekeeping Business Owner
BFF Cleaning
Saint George, UT Brianhead, UT Duck Creek, UT
01.2009 - Current
- Developed comprehensive cleaning protocols that enhanced service quality and increased client satisfaction in residential accounts.
- Coordinated scheduling and staffing to optimize resource allocation for diverse cleaning projects across multiple clients.
- Managed client relationships through effective communication, fostering trust and encouraging long-term partnerships with repeat business.
- Trained team members on industry best practices, increasing overall performance and maintaining high-quality service standards.
- Implemented safety measures during all cleaning operations, ensuring a secure environment for both staff and clients.
- Created customized cleaning plans tailored to individual client needs, enhancing service personalization and overall experience.
- Conducted regular quality assurance checks to uphold cleanliness standards, driving improvements in service delivery efficiency.
- Led marketing initiatives that expanded brand presence within the community, attracting new clientele through targeted outreach strategies.
- Evaluated customer feedback systematically to refine services offered, directly impacting client retention and satisfaction levels.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Home Health CNA
Self-employeed
Saint George, UT Kanab, UT Hildale, UT
01.2010 - 01.2026
- ### Home Health CNA Experience Statements
- Delivered compassionate personal care, enhancing client comfort and dignity during daily living activities.
- Monitored vital signs and documented changes in health status, ensuring timely communication with healthcare teams.
- Developed individualized care plans, aligning services with client needs and family preferences for optimal outcomes.
- Coordinated transportation arrangements for clients to medical appointments, promoting adherence to treatment plans.
- Enhanced communication with families regarding care progress, facilitating stronger support networks for clients.
- Implemented infection control measures during personal care activities, contributing to a healthier home environment.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Managed wound care by ensuring timely dressing changes and following infection control protocols for optimal healing outcomes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Demonstrated respect for cultural diversity by developing rapport with diverse patient populations while maintaining professionalism at all times.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
Cashier
Sinclair Gas Station
Elko, NV
08.2016 - 02.2017
- Processed customer transactions efficiently, providing a seamless checkout experience that enhanced customer satisfaction.
- Managed cash register operations with accuracy, reducing discrepancies and fostering trust among team members.
- Engaged customers by offering personalized service, creating a welcoming atmosphere that encouraged repeat visits.
- Coordinated inventory management tasks to maintain stock levels, ensuring availability of essential products for customers.
- Resolved customer inquiries and concerns promptly, contributing to a positive shopping environment and brand loyalty.
- Maintained cleanliness and organization of the checkout area, promoting safety and efficiency in daily operations.
- Trained new staff on cashier procedures and customer service protocols, enhancing team performance and cohesion.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Reduced processing errors by meticulously following transaction procedures.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Medical Social Work
Dixie Collage
Saint George, UTCNA - Medical Social Work
Dixie Collage
Saint George, UTSkills
- Adaptable and flexible
- Reliability
- Excellent communication
- Phlebotomy Technician
- Venipuncture expertise
- Data entry
- Workload management
- Analytical thinking
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
- Licensed Phlebotomist Technician
- CNA
- CPR/AED/BLS/First Aid
- Food Handlers Permit
- LLC in Housekeeping
Timeline
Life Changer for Teens
Red Circle Lodge
01.2026 - Current
Cashier
Sinclair Gas Station
08.2016 - 02.2017
Home Health CNA
Self-employeed
01.2010 - 01.2026
Housekeeping Business Owner
BFF Cleaning
01.2009 - Current
Medical Social Work
Dixie Collage
CNA - Medical Social Work
Dixie Collage