Andrea Beckwith
Baldwinsville
Summary
Results-oriented healthcare client relationship manager with over 15 years in provider operations, healthcare IT, and digital transformation. Expertise in managing complex provider relationships, enhancing digital adoption, and driving client satisfaction and operational efficiency. Collaborates effectively with cross-functional teams to address service issues and optimize platform performance, leveraging data and workflow analysis to improve account health and identify growth opportunities.
Overview
8
8
years of professional experience
Work History
Sr. Business Process Analyst - Digital Experience
Optum
Remote
07.2025 - Current
- Serve as voice of the provider across digital platforms, analyzing account health, NPS feedback, and usage trends to identify friction points and improve client experience
- Partner with Product, IT, Operations, and Support teams to resolve complex issues and improve platform performance
- Facilitate cross-functional working sessions to prioritize enhancements, resolve defects, and align solutions with client and business goals
- Track and trend systemic issues across digital tools to identify opportunities for optimization, improved adoption, and reduced administrative burden
- Translate provider feedback into actionable recommendations that influence product enhancements and improve digital engagement
Senior Provider Account Manager
UnitedHealthcare
Remote
03.2021 - 05.2025
- Managed end-to-end provider account relationships, issue resolution, and alignment with organizational goals
- Monitored provider experience metrics to identify trends and enhance satisfaction by reducing operational friction
- Led provider education initiatives to increase digital adoption and improve self-service utilization
- Supported process improvements that enhanced overall provider experience outcomes
- Conducted root cause analysis to identify recurring issues and implement long-term operational improvements
Provider Account Manager
UnitedHealthcare
Remote
10.2018 - 03.2021
- Managed relationships with multi-specialty provider groups, facilities, and FQHCs to ensure effective service delivery and prompt issue resolution
- Maintained provider satisfaction through proactive communication and timely issue resolution
Education
Bachelor of Arts - Public Relations
State University of New York At Oswego
Skills
Digital Adoption & Client Enablement
Workflow Assessments & Process Improvement
Data & Usage Trend Analysis
Client Reporting & Documentation
Client Relationship Management
Account Health Monitoring
Retention & Expansion Strategy Support
Salesforce CRM & Microsoft Office Suite
Cross-Functional Collaboration (Sales, Product, Support, IT)
Voice of Customer (NPS/VoC)
Revenue Cycle Understanding
Healthcare Operations
Timeline
Sr. Business Process Analyst - Digital Experience
Optum
07.2025 - Current
Senior Provider Account Manager
UnitedHealthcare
03.2021 - 05.2025
Provider Account Manager
UnitedHealthcare
10.2018 - 03.2021
Bachelor of Arts - Public Relations
State University of New York At Oswego