Andrea Bergstrom
Puyallup,WA
Summary
Accomplished Branch Manager with expertise in team leadership and operational efficiency. Enhances customer satisfaction through effective staff management and engagement strategies. Delivers operational success by leveraging strong communication and problem-solving skills.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Branch Manager
Pearson Dental Supply
Kent, Washington
07.2020 - Current
- Supervised staff to enhance customer service and improve team performance outcomes.
- Managed staff scheduling, hiring and training processes.
- Conducted regular staff meetings to provide updates and set clear expectations for team alignment.
- Oversaw inventory management and supply chain processes effectively.
- Coordinated with vendors to secure timely delivery of dental supplies, ensuring operational efficiency.
Customer Service Representative
Pearson Dental Supply
Kent, Washington
01.2005 - 07.2020
- Resolved customer complaints through effective communication and problem-solving.
- Managed high call volumes while ensuring professionalism and patience, contributing to customer satisfaction.
- Assisted customers with product inquiries and order placements.
- Educated customers on product features and benefits effectively.
- Cultivated strong customer relationships, resulting in increased repeat business.
- Recognized customer needs to effectively upsell additional products or services, enhancing overall sales.
- Processed returns and exchanges according to company policies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Alvord High School
Riverside, CA06-1989
Skills
- Inventory management
- Vendor coordination
- Scheduling and planning
- Team leadership
- Team development
- Customer engagement
- Team development
Certification
- Microsoft Office / Excel Certified
- CPR Certification
Timeline
Branch Manager
Pearson Dental Supply
07.2020 - Current
Customer Service Representative
Pearson Dental Supply
01.2005 - 07.2020
High School Diploma -
Alvord High School