Andrea Berry
Events Coordinator
San Jose,CA
Summary
Observant skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Creative, highly skilled Hairstylist with strong affinity for aesthetic improvement and commitment to customer satisfaction. Developed significant clientele loyalty during 21 years in industry. Earned certification to enhance abilities and work quality. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
32
32
years of professional experience
Work History
Hairstylist
Dreas Box For Beauty
San Jose, CA
06.1998 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed in-home services for elderly clients unable to travel to salon.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Distributed business cards outside of salon to generate new business.
- Mixed pigments and used proper techniques to achieve desired color.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Escorted guests to and from treatment rooms for specialty salon services.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated customers on products to maximize benefits.
- Permed, relaxed and bleached hair for customers daily.
- Organized sales area and work station to showcase products and boost sales.
- Determined appropriate hair treatments based on conditions and textures.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Special Events Coordinator
Continental Bar Lounge
San Jose, CA
03.2017 - 02.2022
- Resolved issues with service providers and inventory vendors to produce smooth events.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Supervised staff during events and maintained efficient performance.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Selected and ordered décor and event materials.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Coordinated schedules and timelines for events.
- Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Managed event logistics and operations.
- Planned large-scale events such as trade shows, conferences, and meetings.
Bartender
Cardiff And Cocktails
Campbell, CA
01.2014 - 05.2017
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up glassware, liquor and other necessary supplies for special events.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Improved and applied social media marketing strategies to increase patronage.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Decreased waste, following strict recipes and drink measurement protocol.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Associate of Arts - Business
University of Arizona
Tucson, AZ06.
Cosmetology Education
San Jose City College
San Jose, CA06.1999
General Studies
Los Gatos High School
Los Gatos, CA06.1998
Skills
- Cash Register Operation
- Styling Suggestions
- Digital Recordkeeping
- Creativity and Originality
- Appointment Scheduling
- Relationship Building
- Decision Making
- Customer Consultation
- Supply Ordering and Maintenance
- Problem Anticipation and Resolution
- New Technique Development
- Beauty Treatment Recommendation
- Payment Processing
- Adaptable to Changing Client Needs
- Therapeutic Medication Administration
- Desktop and Laptop Computers
Timeline
Special Events Coordinator
Continental Bar Lounge
03.2017 - 02.2022
Bartender
Cardiff And Cocktails
01.2014 - 05.2017
Hairstylist
Dreas Box For Beauty
06.1998 - Current
Associate of Arts - Business
University of Arizona
Cosmetology Education
San Jose City College
General Studies
Los Gatos High School