Andrea Blazier
Niagara
Work Preference
Summary
Detail-oriented Engineering Assistant with 3 years of experience supporting engineering teams in project coordination, document management, and technical support. Skilled in preparing reports, working with Excel and Microsoft Word. Adept at utilizing engineering software and maintaining organized records. Proven ability to multitask, problem-solve, and communicate effectively. Eager to leverage my organizational and technical skills in an office or administrative role to contribute to team efficiency and success.
Knowledgeable Engineering Assistant well-versed in supporting projects and managing related documentation. First-rate multitasker, problem-solver and organizer with methodical and thorough approach. Proficient.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Engineering Assistant
Northern Star Industries Systems Control
Iron Mountain
09.2022 - Current
- Setting Up a Project: Defining project scope and objectives, Creating project timelines and milestones, Organizing resources and team members, Preparing initial documentation and plans
- Executed ECNs by drafting documentation, tracking change requests and approvals, updating engineering drawings and specifications, and communicating changes to relevant teams to ensure alignment.
- Finalized design documentation, verified project deliverables, coordinated with manufacturing or construction teams, and ensured compliance with standards prior to project release.
- Project Planning: Assisting in project timelines, resource allocation, and documentation.
- Troubleshooting: Offering guidance on technical issues or system problems.
- Documentation: Preparing reports, manuals, and technical documentation.
- Modified contact and location information in project documents and databases, ensuring updates were accurately reflected across all relevant systems and documentation.
Shift Supervisor
EVERGREEN ASSISTED LIVING
Kingsford
03.2017 - 08.2022
- Dispensed medication to patients accurately
- Filled medication prescriptions accurately for patients
- Provided personal care assistance to individuals
- Supported patients in walking and movement exercises
- Facilitated range of motion exercises for patients
- Provided grooming services to enhance patient comfort
- Provided nourishment to patients unable to feed themselves, ensuring dietary needs were met
- Coordinated and scheduled appointments for clients
- Answered phone calls and communicated with doctor's offices
Customer Service
Pit Stop Gas
Niagara
09.2015 - 01.2017
- Resolved customer service queries in an efficient manner.
- Provided guidance to customer service staff in resolving complex customer service issues.
- Assessed customer service strategies to recommend improvements.
- Managed cash transactions, organized stock, maintained clean environment
Clerical, supervisor
CSM
Iron Mountain
12.2014 - 11.2016
- Organized daily schedules to enhance operational efficiency
- Managed financial transactions and bookkeeping tasks
- Bank Deposits
- Balancing safe and drawer
- Taxes
- Completed End of Day paperwork
- Cross selling of money transfers, money sending and receiving, card reloading
- Maintained confidentiality of sensitive files to ensure compliance and security
- Processed and organized check deposits for accuracy
- Cross selling of money transfers, money sending and receive, card reloading
- Completed annual tax returns in compliance with regulations
- Compiled End of Day paperwork to ensure accurate financial reconciliation
- Generated daily reports to track performance and inform decision-making
Education
High school diploma -
Niagara High School
Niagara, WISkills
- Technical troubleshooting support
- Microsoft Excel
- Microsoft Dynamics 365
- CRM software
- Salesforce
- Google Workspace
- Microsoft Office
- Microsoft Teams
- Microsoft Outlook
- Google Docs
- Outbound calling
- Phone support
- Live chat
- Email customer support
- In-person customer service
- Customer support
- Individual consumer customer service
- Customer issue escalation
- Order processing
- Order inquiry handling
- Billing issue inquiries
- Customer returns handling
- Loan processing
- Expense management
- Accounts payable
- Call center agent experience
- Phone communication
- Team management
- Providing product information
- Improving customer support response time
- Typing
- Attention to detail
- Patience
- Salesforce
- Improving customer support response time
- Microsoft Office
- Managing customer accounts
- Customer support
- Microsoft Access
- Customer returns handling
- Phone call management
- Healthcare customer support
Certification
Driver's License
Languages
English
Timeline
Engineering Assistant
Northern Star Industries Systems Control
09.2022 - Current
Shift Supervisor
EVERGREEN ASSISTED LIVING
03.2017 - 08.2022
Customer Service
Pit Stop Gas
09.2015 - 01.2017
Clerical, supervisor
CSM
12.2014 - 11.2016
High school diploma -
Niagara High School