Andrea Bojorquez
Santa Clarita,CA
Summary
Accomplished Shift Manager at PLS Check Cashing, adept in decision-making and customer service, significantly enhanced financial transaction accuracy and customer satisfaction. Skilled in employee training and computer operations, I implemented strategies that bolstered business at Metro By T-Mobile, showcasing a results-driven approach with a focus on achievements. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
Work History
Shift Manager
PLS Check Cashing
2021.11 - 2022.08
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Oversaw cash handling procedures such as brinks exchanges, reducing discrepancies and increasing overall accuracy in financial transactions.
- Accurately processed POS transactions, returning coin currency, payment cards, and receipts to customers.
Manager
Metro By T-Mobile
2018.02 - 2019.01
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
GED -
Antelope Valley Education Center
Lancaster, CA12.2024
Skills
Decision-Making
Customer service focus
Employee Training
Accurate money handling
Computer Skills
Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
PLS Check Cashing
2021.11 - 2022.08
Manager
Metro By T-Mobile
2018.02 - 2019.01
GED -
Antelope Valley Education Center
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