ANDREA BONANNO

Take an active role in departmental meetings with staff, Physicians, Board of Directors, Management and staff to assist with special projects and fundraisers. Originated Master Contract Amendments and Non-Dis closer Agreements with research facilities. Study Start-Up Coordinator for over 50 to 75 facilities. Maintain all electronic records with absolute and strict confidentiality of all materials and information. Adhering to all OSHA and HIPAA guidelines.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing. Contacted and referring physicians or facilities to confirm patients medical histories and prevent inaccurate diagnoses and treatments. Carried out front office duties utilizing data entry skills in framework of medical database.
Received, recorded and addressed incoming and outgoing communication via telephone and email. Facilitated timely check-in by greeting visitors and establishing the purpose of visits. Reviewed documentation for compliance with requirements and accuracy of information. Assisted Site Supervisor with additional tasks to maintain proper insurance billing for errors made at time of registration. Assisted with Insurance Verification Department to keep site in compliance of errors made and resolved within the same day.

Treating End Stage Renal Disease patients by assisting them with their dialysis treatments three times a week. Personally updating physicians, RN's and dieticians dally on patient's progress. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Routinely collaborated with department managers to correct problems and improve services. Assisted in resolving and satisfying client requests and internal operational issues. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Certified that equipment and supplies were properly maintained for quality patient care and safety. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Supported patient admissions, discharges and transfers to promote team efficiency. Minimized infection risk for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment and devices. Provided immediate assistance in emergency and routine paging situations to evaluate needs and pursue optimal care.

Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation. Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions. Protected patients by following infection control, sharps disposal and bio hazardous waste disposal procedures. Accurately labeled vacutainer tubes with patient name, date and time of collection. Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories. Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories. Tracked collected specimens by initialing, dating and noting times of collection. Followed physician orders when administering therapeutic phlebotomy.

06/2014 - 08/2015 Phlebotomist/Cancer Research Assistant | City of Hope - Duarte, CA One year grant funded position as Phlebotomist and Research Assistant for the California Teachers Study. Managed an assigned set of research protocols within a research program to assure efficiency and regulatory compliance. Responsible for specimen collection, telephone and in-person interviews and submission of bio-specimens and data. Arranged in-person appointments at the participants' homes or other mutually convenient location to draw blood samples following appropriate procedures, guidelines and standards. Processes specimens for shipment to the PI designated laboratory. Arranges and conducts telephone or in-person interviews with participants. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Consistently complied with applicable laws and regulations.

Scheduling of appointments and surgical procedures for high volume Cardiologist. Authorization and verification's of insurance and procedures. Sleep study coordinator. Pharmaceutical representative liaison. Referrals and referral letter correspondence coordinator. Routinely collaborated with department managers to correct problems and improve services. Reviewed customer survey information to prioritize areas of improvement. Continually maintained and improved the company's reputation and positive image in the markets served. Represented and interpreted the agency's functions and services to other institutions and the public. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare regulations. Created and maintained computerized record management systems to record and process data and generate reports.

Created and maintained computerized record management systems to record and process data and generate reports. Led clinical team in delivering care services that promoted optimal resident health. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Identified process improvements in the day-to-day functioning of the department. Certified that equipment and supplies were properly maintained for quality patient care and safety. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Reviewed customer survey information to prioritize areas of improvement. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments. Continually maintained and improved the company's reputation and positive image in the markets served. Strategically planned methods to achieve operational goals and targets. Recruited, hired, trained and coached on average of 4 new employees per year. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Supervised and managed the daily activities of a clinical team consisting of 15 physicians, nurses and support staff. Appointment and surgery scheduling. Correspondence of patient referrals. Ordering of supplies including medications for dispensing.