Andrea Bora

• Acted as a patient advocate, ensuring that patients' wishes were respected and their needs met within the context of their medical treatment plans.
• Skillfully managed multiple high-acuity patients simultaneously while prioritizing tasks according to urgency and importance.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex medical conditions.
• Promoted adherence to infection control measures by consistently following proper hand hygiene protocols and educating staff on best practices.

• Provide dignified end of life care to patients and their families within the patients private home, skilled nursing or assisted living facility
• Assess patients, manage symptoms, educate families on disease processes and expectancies
• Maintain a caseload of 12-20 weekly patients
• Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
• Participated in continuous professional development opportunities resulting in better understanding advancements in palliative medicine.
• Provided ongoing mentorship and education to new hires within the hospice nursing team for enhanced clinical competency development.

• Responsible for professional, medical treatment of students grade pre-kindergarten to 8th grade
• Responsible for early detection of physical problems and health evaluations
• Responsible for disease prevention
• Assists in promoting programs on health-education and immunization
• Maintains clinical records
• Coordinates vision, hearing, and orthopedic screening and health assessments
• Provides emergency aid to students and school staff
• Assists teachers in instructing students in health and nutrition education
• Administer medications to students per PCP orders

• Leadership Skills: Trained new staff and nursing students, implemented face-time protocols during pandemic end of life care, worked efficiently in a time of unprecedented healthcare change
• Medical surgical nurse on a Covid floor during 2020 pandemic
• Responsible for up to 7 patients at a time
• Responsible for patient safety, starting IVs, blood draws, administering medications, wound care etc
• Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.

Leadership: Grew Call Center from 2 offices to 11 offices, growing team from 4 to 26 call center representatives

• Created formal training guidelines/workflows for
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Developed process controls and metrics for daily management of call center.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
• Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
• Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.