Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Andrea Bourcy

Bruno,MN

Summary

Dynamic leader with proven expertise in customer service management and problem-solving, honed at Circlek and CLO. Excelled in enhancing client satisfaction and streamlining operations, showcasing outstanding communication and organizational skills. Achieved notable improvements in team performance and customer relations, demonstrating a unique blend of hard and soft skills.

Overview

26
26
years of professional experience

Work History

Store Manager

Circlek
08.2019 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Counselor

CLO
10.1998 - 07.2019
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Education

General -

Mora High School
Mora, Mn
05.1998

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Friendly and Positive
  • Outstanding communication skills

Timeline

Store Manager

Circlek
08.2019 - 05.2024

Counselor

CLO
10.1998 - 07.2019

General -

Mora High School
Andrea Bourcy