Andrea Bowen
Waynesville,MO
Summary
Dependable and organized professional who supports students with patience and respect. Calm, flexible, and committed to creating a safe and encouraging learning environment. handling issues effectively and making hard decisions to carry out mission objectives. Ready to take on challenging in a growth-oriented position.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Penmac Education Staffing
Waynesville, MO
12.2025 - Current
- Established a positive classroom environment, fostering respect and collaboration among students.
- Implemented classroom management techniques to maintain student focus and minimize disruptions.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Human Services Assistant
Patriot Enterprises
Fort Leonard Wood, MO
05.2025 - 11.2025
- Prepared and processed employee separation and employment records accurately and confidentially
- Scheduled appointments and coordinated meetings and briefings
- Provided clear explanations of HR procedures, benefits, and next steps
- Assisted individuals with questions or issues and helped resolve problems efficiently
- Maintained organized personnel files and supported daily HR operations
Squad Leader
United States Army Reserve
El Paso, Texas
01.2021 - 01.2023
- Managed squad of 10 and conducted personal and professional counseling.
- Provided guidance and recommendation for personal and professional growth.
- Ensured safety and compliance for all team members while fostering a positive work environment.
- Maintained property and equipment inventory and crew assignments.
- Supervised teams members and reviewed completed work for accuracy, safety and quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Planned, developed and implemented strategies to convey information with key decision makers.
Operations Manager
United States Army
Fort Leonard Wood, MO
05.2013 - 01.2021
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Spearheaded company's training to enhance employee performance and boost employee productivity.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Managed $1million worth of equipment during garrison and deployment operations.
- Handled administrative requirements, maintained records and submitted operational reports.
- Prepared and delivered reports and briefings.
Human Services Assistant
Woodbine Developmental Center
Woodbine, NJ
06.2010 - 05.2013
- Cared for seven individuals providing companionship, personal care or assistance in daily tasks.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe and well-organized patient environment.
- Read patients' medical history and background files to provide the best aid and understanding.
- Updated patient files with behaviors and other data relevant to treatment planning.
- Acted as mandatory reporter of abuse.
Customer Service Manager
Wawa
Millville, NJ
05.2006 - 05.2013
- Maintained professional, organized and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring 8 team members.
- Supervised employees to accomplished multiple tasks within established timeframes.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Arts - Human Services
Thomas Edison State University
Trenton, NJ09.2022
Associate of Science -
Millville Senior High School
Millville, NJ06.2017
Skills
- Administrative
- Flexible and adaptable
- Leadership
- Compassionate
- Verbal and written communication
- Group instruction
- Complex Problem-solving
- Safety awareness
Volunteer
Court Appointed Special Advocate/ Ad Litem El Paso, TX (July 2019-December 2019)
- Advocated in the best interest of the children by; building positive relationships with child and guardians, gathering and entering detailed data, making recommendations for the betterment of the child, and displaying empathy for all parties.
Child Youth Services Coach Fort Leonard Wood, MO (August 2023-November 2023)
- Coached youth soccer, track, and baseball teams, developed lesson plans, empathized teamwork and sportsmanship, and ensured participant safety. Communicated with families and coordinated changes.
Certification
Missouri Substitute Certificate
CPR / AED / First Aid (Adult, Child, Infant, Choking) – National CPR Foundation (November 2025)
Child Abuse Course Certification – Army Community Center (August 2023)
Timeline
Substitute Teacher, K-12
Penmac Education Staffing
12.2025 - Current
Human Services Assistant
Patriot Enterprises
05.2025 - 11.2025
Squad Leader
United States Army Reserve
01.2021 - 01.2023
Operations Manager
United States Army
05.2013 - 01.2021
Human Services Assistant
Woodbine Developmental Center
06.2010 - 05.2013
Customer Service Manager
Wawa
05.2006 - 05.2013
Associate of Arts - Human Services
Thomas Edison State University
Associate of Science -
Millville Senior High School