Andrea Bozeat
Mandeville,USA
Overview
12
12
years of professional experience
Work History
Waitress/ Bartender
Fazios
Mandeville, LA
11.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new waitstaff on menu offerings and service protocols.
- Implemented upselling techniques, increasing overall sales during shifts.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained new staff on bartending techniques, customer service standards, and operational procedures.
- Served high customer volumes during special events, nights, and weekends.
Server/Waiter
Olive Garden
Covington, LA
07.2024 - Current
- Orchestrated prompt, efficient, and personalized guest service experiences.
- Streamlined communication channels between wait staff and kitchen staff to optimize service efficiency.
- Orchestrated coordination of special functions in collaboration with food and beverage manager.
- Oversaw food and beverage order-taking and customer service operations.
- Oversaw payment processing operations to guarantee timely transaction completion.
Food Service Worker
la Madeleine Country French Cafe
Mandeville, LA
12.2023 - 05.2024
- Assisted in food and pastry distribution to support timely service. Aided team in organizing and delivering baked goods to customers. Helped maintain a clean and efficient distribution area.
- Managed cash register operations to ensure seamless customer transactions.
- Executed processing of customer orders with precision and efficiency.
- Streamlined order-taking and packing processes for to-go requests.
- Oversaw restaurant operations by effectively managing daily opening and closing procedures.
- Assisted in keeping workspaces clean and organized. Supported colleagues in maintaining a tidy environment. Contributed to team efficiency through consistent cleaning efforts.
Server
South Plains
Zachary, LA
04.2023 - 07.2023
- Delivered exceptional customer service to enhance client satisfaction.
- Welcomed customers and showcased menu offerings.
- Provided tailored recommendations aligned with individual preferences.
- Executed food and beverage order taking and serving processes.
- Executed strategic up-selling techniques to enhance customer experience.
- Organized and arranged table settings for events and gatherings.
- Maintained organization and cleanliness of tables to enhance workspace efficiency.
- Facilitated delivery of checks and collection of payments.
Server, Host, Barista, Drive thru
Abita Roasting Company
Covington, LA
02.2019 - 02.2020
- Enhanced client satisfaction by delivering exceptional customer service.
- Facilitated customer engagement by welcoming patrons and presenting menus.
- Delivered customized recommendations that aligned with client preferences.
- Streamlined food and beverage order taking and serving processes.
- Implemented strategic up-selling techniques to elevate customer experience.
- Executed organization and arrangement of table settings for events and gatherings.
- Oversaw organization and cleanliness of tables to optimize workspace efficiency.
- Managed payment collection and check distribution processes to guarantee timely transactions.
- Oversaw responsibilities across multiple roles to enhance operational efficiency.
Lead Server/Trainer/Bartender
Romano's Macaroni Grill
Charlotte, NC
12.2017 - 11.2018
- Spearheaded orchestration of efficient and personalized guest service experiences.
- Facilitated streamlined communication between wait staff and kitchen staff to enhance service efficiency.
- Spearheaded coordination of special functions in partnership with food and beverage manager.
- Designed and implemented training programs for new servers, hosts, and bartenders to enhance service quality.
Maid/Housekeeping Cleaner
Mermaids Cleaning
Melbourne Beach, FL
06.2016 - 12.2017
- Executed cleaning protocols and reported safety hazards to homeowners or management.
- Assisted in maintaining cleanliness by vacuuming, sweeping, and mopping floors. Supported waste management by emptying trash cans regularly. Contributed to a tidy environment through dusting shelves and cleaning windows.
- Assisted with changing linens. Helped maintain cleanliness by washing dishes. Supported household tasks through light ironing and laundry duties.
- Maintained cleanliness and organization of all designated areas.
Server
The Honest Pint
Chattanooga, TN
11.2015 - 05.2016
- Delivered exceptional customer service to enhance client satisfaction.
- Welcomed customers and presented menus to enhance dining experience.
- Provided tailored recommendations aligned with individual preferences.
- Executed food and beverage order taking and serving processes.
- Executed strategic up-selling techniques to enhance customer experience.
- Organized and arranged table settings for events and gatherings.
- Maintained organization and cleanliness of tables to enhance workspace efficiency.
- Achieved timely delivery of checks and effective collection of payments.
Cocktail Waitress
The southern hotel
Covington, LA
03.2014 - 02.2015
- Processed customer orders efficiently and accurately.
- Engaged with customers to address inquiries and provide solutions.
- Advised customers on menu selections to enhance dining experience.
- Executed food service operations to ensure timely and efficient meal delivery.
- Maintained precise billing records to ensure financial accuracy.
- Managed multiple tables while ensuring prompt and attentive service to customers.
Education
High school diploma - undefined
Smoky Mountain High School
Sylva, NC05.2010
Skills
- Host/Hostess
- Food Service
- Serving
- Cash register
- Bartending
- Customer service
- Serving Experience
- Restaurant experience
- Microsoft Word
- Food Safety
- Busser
- Organizational Skills
- Kitchen Experience
- Communication Skills
- Guest Services
- Upselling
- Barista experience
- Restaurant Experience
- POS
- Banquet Experience
- Food Handling
- Hospitality
- Food handling
- Guest services
Timeline
Waitress/ Bartender
Fazios
11.2025 - Current
Server/Waiter
Olive Garden
07.2024 - Current
Food Service Worker
la Madeleine Country French Cafe
12.2023 - 05.2024
Server
South Plains
04.2023 - 07.2023
Server, Host, Barista, Drive thru
Abita Roasting Company
02.2019 - 02.2020
Lead Server/Trainer/Bartender
Romano's Macaroni Grill
12.2017 - 11.2018
Maid/Housekeeping Cleaner
Mermaids Cleaning
06.2016 - 12.2017
Server
The Honest Pint
11.2015 - 05.2016
Cocktail Waitress
The southern hotel
03.2014 - 02.2015
High school diploma - undefined
Smoky Mountain High School