Andrea Brackins
Heiskell,TN
Summary
Driven by a goal-oriented approach, I excelled at Bealles, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Leveraging teamwork and multi-tasking strengths, I significantly contributed to a positive, results-driven environment. My adeptness in customer service and time management consistently boosted sales and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Bealles
Knoxville, TN
05.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Barista
Scooters Coffee
08.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Certificate - Medical Coding
University of Tennessee of Chattanooga
Chattanooga, TN09.2024
Diploma -
Seymour High School
Seymour05.2005
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Medical Terminology and Anatomy
- Proficient in CD-10-CM, CPT, and HCPCS
Certification
CPC-A
Certified professional coder
I currently have obtained my CPC-A. I am well versed in medical terminology and anatomy. I am proficient in ICD-10-CM, CPT and HCPCS.
Timeline
Barista
Scooters Coffee
08.2023 - 04.2024
Sales Associate
Bealles
05.2023 - 09.2024
Certificate - Medical Coding
University of Tennessee of Chattanooga
Diploma -
Seymour High School