Andrea Brassfield
Overview
8
8
years of professional experience
1
1
Certification
Work History
UM Administration Coordinator 1
Humana
10.2023 - Current
- Attaching faxes for chart reviews for the nursing team
- Answering departmental phones as assigned
- Make outbound calls to engage providers to verify clinical information/discharge date and admission status
- Document calls and attach clinical information received
- Request clinical information from providers/facilities
- Create and send out written correspondence
- Ability to multitask and prioritize
- Creation and distribution of determination letters
- Collaborate with multiple roles/departments/providers/team members
Lead Pharmacy Technician
OptumRx
03.2018 - 10.2023
- Training new associates coming into the company/department
- Sorting faxes
- Starting and completing prior authorizations/funding
- Guiding and mentoring associates with everyday situations.
- Handling patient calls that need resolution.
- Entering errors and coaching associates.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
Data Entry Specialist
OptumRx
05.2016 - 03.2018
- Completed data entry tasks with accuracy and efficiency.
- Conducted audits of existing data entry processes.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sent completed entries for evaluation and final approval.
- Calling physician offices for clarification and prescription transfers into pharmacy
Education
No Degree - Health Administration
Charles Stewart Mott Community College
Flint, MI 05.2001 -
High School Diploma -
Flint Northern High School
Flint, MI 05.2001 -
Skills
- Relationship Building
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Organizational Skills
Certification
Licensed Pharmacy Technician
Timeline
UM Administration Coordinator 1
Humana
10.2023 - Current
Lead Pharmacy Technician
OptumRx
03.2018 - 10.2023
Data Entry Specialist
OptumRx
05.2016 - 03.2018
No Degree - Health Administration
Charles Stewart Mott Community College
05.2001 -
High School Diploma -
Flint Northern High School
05.2001 -
Licensed Pharmacy Technician