ANDREA BROMALL
MASSILLON,OH
Summary
Experienced and detail-oriented professional with expertise in managing tasks independently and resolving routine challenges with minimal supervision. Possesses a strong background in customer service and banking, along with a talent for quickly learning new procedures. Committed to delivering exceptional results and constantly expanding knowledge to excel in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Weight Loss Consultant
Weight No More Ohio
03.2021 - Current
- Contributed to company marketing efforts by creatinging engaging content for social media platforms, highlighting client success stories and promoting the benefits of weight loss counseling services.
- Enhanced client motivation with regular progress check-ins.
- Monitored client progress closely, adjusting recommendations as necessary to optimize results.
- Educated clients on proper nutrition and the benefits of a healthy lifestyle for long-term weight maintenance.
- Built strong rapport with clients through empathetic listening skills and genuine concern for their well-being, leading to increased trust in the counseling process.
- Provided guidance on dietary supplements or products that could benefit clients during their weight loss journey.
- Increased client retention rates by providing ongoing support, encouragement, and accountability.
- Maintained detailed records of each client interaction for accurate tracking of progress over time and seamless collaboration with colleagues when needed.
- Counseled and coached clients during visits to offer solutions and support.
Relationship Banker
Consumers National Bank
12.2019 - 06.2020
- Investigated and resolved customers' account errors, correcting bank records and eliminating discrepancies
- Helped customers understand available services and select the best fitting bank product.
- Strengthened client relationships by providing excellent customer service.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Teller
Fifth Third Bank
12.2017 - 12.2019
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Handled diverse customer needs to develop and retain loyal relationships.
- Followed company and regulatory policies to protect customer and bank assets.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Associate of Applied Science - Paralegal
BROWN MACKIE COLLEGE
NORTH CANTON, OH10.2007
Skills
- Thoroughness in Review Processes
- Strong Communication Skills
- Effective Conflict Management
- Superior Client Support
- Essential Administrative Skills
Timeline
Weight Loss Consultant
Weight No More Ohio
03.2021 - Current
Relationship Banker
Consumers National Bank
12.2019 - 06.2020
Teller
Fifth Third Bank
12.2017 - 12.2019
Associate of Applied Science - Paralegal
BROWN MACKIE COLLEGE