R Joy Rollins
Capitol Heights,MD
Summary
Motivated professional seeking new challenges. Bilingual in English and Spanish, with a strong work ethic and adaptability. Proven leader in team management and conflict resolution, committed to enhancing operational efficiency and promoting a positive organizational image. Quickly acquires new competencies to drive success in diverse environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surveillance Operator
MGM National Harbor
National Harbor, MD
02.2024 - Current
- Monitor and ensure compliance with gaming tables, slot machines, and poker rooms across the casino in real-time through CCTV live video feeds using the Dallmeier system.
- Identify and report suspicious activity through a strong understanding of cheating techniques and advantage play methods.
- Verify winnings, payouts, and jackpots accurately and efficiently.
- Investigate and resolve internal and external disputes related to gaming machines, transactions, and variances.
Lead Auditor/Night Auditor
Marriott International
Washington, DC
12.2015 - 01.2021
- Supervised and trained audit staff to align goals with the company and deliver excellent, proficient internal audit services.
- Conducted audits on internal controls and developed detailed reports on findings using MARSHA, PMS, and Ci/TY.
- Crafted clear and concise audit findings, resulting in comprehensive audit reports that provided actionable insights for management.
- Handled guest complaints and resolved disputes by negotiating effective solutions, ensuring a positive experience, and maintaining high service standards.
- Participated in task force operations at additional hotels, including WASCC, WASKB, and WASWE, contributing to cross-property auditing.
Charge Technician/ Collection Tech Specialist
American Red Cross
Baltimore, MD
03.2012 - 03.2015
- Supervised a team of 10-20 tech specialists to conduct donor health history screening, complete of vital signs, donor verification processes for eligibility, and phlebotomy in the collection of whole blood units.
- Executed blood drive operations, including recruiting donors, providing detailed follow-up reports, setting up equipment, processing, labeling, and packing blood, while assisting donors in recovery and addressing any concerns during the donation process.
- Adhered to all federal, state, and local regulations, as well as ARC policies, achieving zero errors in compliance with standard operating procedures, and maintaining current CPR & First Aid certifications.
Education
Master of Science - Law
UMD-Francis King Carey School of Law
Baltimore, MD05.2025
Bachelor of Science - Healthcare Management/Business Management
University Of Maryland Global Campus
College Park, MD2022
Associate of Science - Healthcare Education
Prince George's Community College
Upper Marlboro, MD2020
Medical Assistant Certification -
Everest College
Arlington, VA2011
Skills
- Staff Training and Development
- Thoroughness in Review Processes
- Auditing
- Customer Service
- Spanish Language Proficiency
- Multitasking and Organization
- Conflict & Dispute Resolution
- Incident Reporting & Surveillance Monitoring
Affiliations
- Presidential Dean’s List -Everest (All Terms)
- Treasurer of Medical Department - Everest
- Peer Review Panelist - Marriott, Int.
- Honor Society Memberships: Phi Theta Kappa, Upsilon Phi Delta, Alpha Sigma Lambda (Tau chapter)
- BSA Scoutmaster
Certification
- Gaming License (Exp. 2029)
- First Aid & CPR/AED (Exp. 2025)
Languages
Spanish
Professional
Timeline
Surveillance Operator
MGM National Harbor
02.2024 - Current
Lead Auditor/Night Auditor
Marriott International
12.2015 - 01.2021
Charge Technician/ Collection Tech Specialist
American Red Cross
03.2012 - 03.2015
Master of Science - Law
UMD-Francis King Carey School of Law
Bachelor of Science - Healthcare Management/Business Management
University Of Maryland Global Campus
Associate of Science - Healthcare Education
Prince George's Community College
Medical Assistant Certification -
Everest College
- Gaming License (Exp. 2029)
- First Aid & CPR/AED (Exp. 2025)
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