Donald Cross
Okeene
Summary
Born and raised in Oklahoma and an Arapaho Native of Oklahoma and currently 40 years of age with the qualities of professionalism, transparency, and integrity that are a top priority. Personal experience as a Dynamic Security Professional with extensive experience at Cheyenne and Arapaho Tribes Casinos excelling in CCTV surveillance, Security, and Threat Management. Proven ability to enhance operational efficiency and ensure compliance, while demonstrating strong teamwork and conflict de-escalation skills. Committed to maintaining a safe environment through proactive risk assessment and effective incident reporting. Ability to adapt and work hand in hand with multiple departments and within the Casino industry. Vast knowledge of past and present floor standard operating procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Surveillance Operator
Cheyenne and Arapaho Tribes Gaming Commission
09.2024 - Current
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
- Assisted management in evaluating employee performance through discreet observation and analysis of work habits.
- Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
- Supported continuous improvement efforts within the department by suggesting operational enhancements based on personal experiences and industry trends.
- Contributed to loss prevention efforts by conducting thorough video reviews of suspected incidents.
- Participated in ongoing training sessions to stay current on industry trends and advancements in technology.
- Enhanced casino security by diligently monitoring surveillance equipment and identifying suspicious activities.
- Improved overall performance of the surveillance team through regular participation in training sessions and staying updated on industry best practices.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Reviewed video surveillance footage.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Oversaw floor agents during interactions with customers.
- Trained surveillance observers on key factors to watch for and internal reporting procedures.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
Security Officer
Lucky Star Casino
12.2023 - 08.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Giving "STAR" treatment to patrons and employees while conducting a professional manner accordingly to department policies and procedures.
General Manager
Heritage Inn
07.2022 - 09.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Lead Security Officer
Infinity Security And Investigations
05.2023 - 05.2023
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
- Delegate guards to task for the protection of assets and equipment.
- Protect all employees and actors on set while coordinating with local law enforcement agencies.
Certified Nursing Assistant
Summer's Health Services
09.2015 - 05.2016
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Level 2 Radiographer and Film Interpreter
Globe Xray And NDT
07.2005 - 01.2007
- Ensure Radiation safety of Isotope and camera at all times.
- Set up, quarantine, shoot, and isolate welded structures for testing.
- Report all radiation safety issues to safety officer on duty to report to D.E.Q immediately.
- Coordinate with Nuclear Regulatory Commission on all incidents of concern.
- Be in contact with Homeland Security on issues pertaining to suspicious activities.
- Interpretation of all filmed welds for passing or failing.
- Develop all film and know disposal procedures for chemical disposal.
- Knowledge of proper radioactive isotope storage and transportation.
Education
Did Not Finish -
Canton Public Schools
Canton, OkSkills
- CCTV Surveillance
- Staff Management
- Threat Management
- Access Control
- Personnel Screening
- Emergency Management
- Visitor Tracking
- Crime Prevention
- Document Management
- Investigation Documentation
- Investigative Abilities
- Report Writing
- Incident Reporting
- Conflict De-Escalation
- Night and Safe Deposit Procedures
- Background Checks
- Dispatch
- Security Screenings
- Operations Management
- Security equipment operation
- Organizational skills
- Ethical conduct
- Teamwork and collaboration
- Computer literacy
- Fire safety training
- Customer service orientation
- Security Procedures Knowledge
- Sensitive Information Handling
Certification
Have held many Certifications listed below..these may be expired but a list of previously deemed bit expired at this current time.
- Level 2 Non Destructive Tester
- Level 2 Film Interpreter
- Certified Nursing Assistant
- Alzheimer/Dementia Hand in Hand
- ABA CPR
- First Aid
- Active Shooter
- Handgun Certificate ~Non Expiration
Timeline
Surveillance Operator
Cheyenne and Arapaho Tribes Gaming Commission
09.2024 - Current
Security Officer
Lucky Star Casino
12.2023 - 08.2024
Lead Security Officer
Infinity Security And Investigations
05.2023 - 05.2023
General Manager
Heritage Inn
07.2022 - 09.2023
Certified Nursing Assistant
Summer's Health Services
09.2015 - 05.2016
Level 2 Radiographer and Film Interpreter
Globe Xray And NDT
07.2005 - 01.2007
Did Not Finish -
Canton Public Schools
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