Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward McFiren

Madera,United States

Summary

Rational Surveillance Operator with extensive knowledge of table games, slot machines and cage procedures for large gaming establishments. Reliable and willing to track suspicious activities and behavior throughout public areas. Ready to utilize exceptional organizational and decision making talents in a new role with a terrific organization. Observant individual challenged with sitting for long periods and monitoring security cameras for suspicious activity. Surveillance Operator with a background in reporting observations to the appropriate personnel and maintaining meticulous log reports. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Surveillance Operator

Big Sandy Rancheria
01.2017 - 12.2025
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Maintained log of surveillance operations, noting discrepancies or suspicious activity.
  • Identified illegal activities and alerted floor security personnel to address concerns.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Inspected cameras, monitors and other surveillance equipment for operational integrity.
  • Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
  • Reviewed video surveillance footage.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
  • Monitored gambling activities for compliance with state and local regulations.
  • Verified compliance with internal policies during monetary transportation activities.

Inbound Call Center Representative

Alorica
03.2016 - 08.2016
  • Managed high-volume inbound calls, ensuring prompt and professional customer service.
  • Resolved customer inquiries effectively, enhancing overall satisfaction and retention.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Streamlined call routing processes to improve response times and operational efficiency.

Education

GED -

Palo Alto Adult School
Palo Alto, CA
03.1981

Skills

  • Policy and
  • Facility Monitoring and Oversight
  • Stationary Surveillance
  • Monetary Transactions
  • Policy and Procedure Understanding
  • Surveillance Technology
  • Video Equipment
  • Detailed Documentation
  • Accurate Incident Reporting
  • Complex Problem-Solving
  • CCTV Surveillance
  • Surveillance Operations
  • Information Confidentiality
  • Investigation Documentation
  • Closed Circuit TV Systems
  • Accurate Event Logging
  • Investigative Writing
  • Enforcement of Policies and Procedures

Timeline

Surveillance Operator

Big Sandy Rancheria
01.2017 - 12.2025

Inbound Call Center Representative

Alorica
03.2016 - 08.2016

GED -

Palo Alto Adult School
Edward McFiren