Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareEngineer
Erik Trethewey

Erik Trethewey

Sacramento,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10

Years of professional experience

Work History

Surveillance Operator

Isle Of Capri Casino
Boonvile, MO
10.2022 - 03.2023
  • Reviewed video surveillance footage.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.

Customer Service Representative

Telus International
03.2021 - 10.2021
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Answered constant flow of customer calls with minimal wait times.

Sales Associate

True Green Lawn Care
03.2019 - 08.2019
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.

911 Emergency Dispatcher

Ford County Communications
02.2017 - 07.2017
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Education

No Degree - General Education

Sacramento City College
Sacramento, CA
06.2033

Skills

  • Customer Satisfaction
  • Information Confidentiality
  • Policy and Procedure Understanding
  • Surveillance Technology
  • Complex Problem-Solving
  • Active Learning
  • Investigation Documentation
  • Critical Thinking
  • Project Management
  • Creative problem solving
  • Multi-line phone talent
  • Professional telephone demeanor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller

Timeline

Surveillance Operator

Isle Of Capri Casino
10.2022 - 03.2023

Customer Service Representative

Telus International
03.2021 - 10.2021

Sales Associate

True Green Lawn Care
03.2019 - 08.2019

911 Emergency Dispatcher

Ford County Communications
02.2017 - 07.2017

No Degree - General Education

Sacramento City College

Similar Profiles

CREATE PROFILE
Erik Trethewey