Andrea Brown
Janesville,WI
Summary
Dynamic professional with over 12 years of experience in credit and collections. Proven ability to implement successful collection strategies while maintaining compliance and fostering strong client relationships. Committed to achieving favorable outcomes in challenging situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Commercial & Corporate Collections Specialist
WW Grainger Inc
Janesville, WI
12.2013 - Current
- Formulated and executed targeted strategies to minimize delinquency rates across varied client portfolios.
- Facilitated negotiations to secure comprehensive balance collection.
- Executed exceptional customer service during collection calls while upholding a calm and professional demeanor.
- Executed payment processing and accurately applied transactions to customer balances.
- Enhanced collection efforts by cultivating strong client relationships that fostered trust and open communication.
- Ensured compliance with state and federal regulations throughout all collections activities.
- Exhibited professionalism and assertiveness in interactions with challenging customers to achieve favorable resolutions.
- Managed high call volume while ensuring responsiveness to a dynamic and productive team environment.
- Implemented effective collection strategies to reduce delinquency rates and enhance financial stability.
- Facilitated a positive work environment by mentoring junior team members in complex collections scenarios.
- Advised debtors on payment options and structured installment agreements.
Third Party Debt Collector
Credit Bureau Centre
Monroe, WI
04.2012 - 06.2012
- Developed strategies to improve recovery rates through targeted outreach efforts.
- Conducted skip tracing to locate debtors and enhance collection efforts.
- Analyzed accounts to identify patterns and recommend process improvements for collections team.
- Collaborated with legal departments on escalated accounts, ensuring compliance with regulations.
Sales Associate
Wisconsin Trade Center/West Corporation
Middleton, WI
09.2011 - 03.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained knowledge of current promotions and sales to effectively communicate benefits to customers.
- Collaborated with team members to achieve sales targets and improve store performance.
Debt Collector & Team Leader
State Collections Inc
Beloit, WI
06.2004 - 08.2009
- Negotiated payment arrangements with clients to recover outstanding debts.
- Maintained accurate records of customer interactions and transactions within collection software.
- Resolved disputes and inquiries regarding billing discrepancies efficiently.
- Mentored junior collectors on effective communication and negotiation techniques.
- Negotiated payment plans with clients to facilitate debt recovery and improve collection rates.
- Conducted thorough account reviews to identify discrepancies and resolve issues efficiently.
Third Party Debt Collector
Gilbert Hunter Shuman & Associates
St Charles, MO
02.2004 - 05.2004
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Utilized collection software to track accounts and maintain accurate records.
- Communicated effectively with clients to educate on debt obligations and repayment options.
- Implemented strategies to improve collection rates and reduce delinquency periods.
Debt Collector/Lord & Taylor
May Company Department Stores
City Of Saint Peters, MO
02.2000 - 01.2004
- Managed collections process to recover outstanding debts efficiently.
- Negotiated payment plans with customers to facilitate debt resolution.
- Reviewed and analyzed account information to identify collection opportunities.
- Maintained detailed records of interactions and agreements for compliance purposes.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WI09.1994
Skills
- Credit and collections
- Account review
- Relationship building
- Teamwork orientation
Accomplishments
- Lead team of 15 staff members.
- Resolved debt issue through consumer credit knowledge.
- Documented and resolved debts which led to being a top collector in my role eventually going into a leadership role .
Certification
- Certified ACA collector, State Collections Inc - 4 yrs
Languages
English
Full Professional
Timeline
Commercial & Corporate Collections Specialist
WW Grainger Inc
12.2013 - Current
Third Party Debt Collector
Credit Bureau Centre
04.2012 - 06.2012
Sales Associate
Wisconsin Trade Center/West Corporation
09.2011 - 03.2012
Debt Collector & Team Leader
State Collections Inc
06.2004 - 08.2009
Third Party Debt Collector
Gilbert Hunter Shuman & Associates
02.2004 - 05.2004
Debt Collector/Lord & Taylor
May Company Department Stores
02.2000 - 01.2004
High School Diploma -
Beloit Memorial High School