Andrea Brown
Elite Fast Trans Inc
East Orange,NJ
4
years of professional experience
A hardworking student in college and very helpful to others in need. Graduated elementary/middle school with honors. Graduated high school in 2018 with awards and certificates. A caring and compassionate Student Nurse at SUNY Delhi in 2018 with experience in anatomy and physiology, nursing fundamentals and medical terminology. Get along with people when working in groups and talk in a respective tone when in professional settings. Have 6 months of experience in retail from working at GAP as a dedicated part-time Sales Associate and 8 months of experience in delivery driving from working as an Amazon Courier. Dedicated to working hard to make positive contributions and capable of responding to emergencies with grace and efficiency. In college part-time studying Business Administration to become a manager one day.
Work History
Amazon Courier
8 Months- Managed over 180 packages per day
- Completed on-time deliveries by choosing best and most efficient routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Fostered positive working relationships with regular customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Safely operated heavy lifting equipment such as pulleys.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Escalated issues to supervisor for immediate remediation.
- Communicated route progress to dispatchers, noting traffic and construction issues to avoid delays for critical deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Inspected truck prior to delivery, checking for proper stowage of packages.
Sales Associate
6 Months- Worked up to 40 hours weekly from Sunday-Saturday, including holidays; excluding Tuesday's and Thursday's (due to online courses)
- Notify customers that there are opportunities to buy something online if it is currently not in stores
- Tracked stock using company inventory management software
- Maintained records related to sales, returns and inventory availability
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Promote brand to customers and let them know about benefits of signing up for GAP Rewards Card
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Greet customers during arrival and tell them "Enjoy your day/night" when leaving
- Achieved perfect attendance record for 6 months consecutively
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Helped customers locate products and checked store system for merchandise at other sites
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Maintained customer satisfaction with quick and professional handling of product returns
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Completed orders and organized product deliveries to meet customer timetables
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Achieved perfect attendance and on-time record
Nursing Student
3 Months- Had clinical every Wednesday from 6:45am-5pm in Nursing Home in Hobart, NY for few weeks then transferred to Basset Hospital in Cooperstown, NY
- Researched different diagnoses to become familiar with presentation and treatment protocols
- Worked alongside experienced nursing professionals to learn new procedures
- Took patients' vital signs and reported it to instructors and caregivers
- Watched patients get physical therapy from Physician Assistants
- Gave patients bed baths with assistant from colleagues
- Assisted immobile patients in and out beds to desired destinations
- Fed patients breakfast and lunch in nursing home and hospital
- Documented full reports on patients provided care to
- Learned how to administer Foley Catheters on Manikins
- Learned how to administer medications, such as Insulin and Heparin, on Manikins
- Communicated with patients, colleagues, caregivers, and instructors with respect
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
Teacher's Assistant
9 Months- Assisted gym instructor with about 50 middle school students
- Established making sure all middle school students stayed together
- Established making sure all sport equipments were put away in correct place
- Established to keep middle school students out of trouble
- Established to take note of who came in late and who were absent
- Established to keep students' belongings safe and out their way
- Performed sports activities with students to be more involved and interact with them
Education
Associate of Science - Business Administration
Associate of Science - Nursing
High School Diploma
Skills
Fluent in English
Basic math skills
Active listener
Written and verbal communication
Effective time management
Ability to use computers and phones
Safe driver with clean record
Enthusiastic leader
Materials transport
Equipment monitoring
Refunds and exchanges
Cash register operation
Identification checks
Cash Handling
Customer assistance
Cleaning and sanitizing
Timeline
Amazon Courier
Elite Fast Trans Inc
01.2021 - 09.2021Read More
Sales Associate
Gap
05.2020 - 11.2020Read More
Nursing Student
Nursing
08.2018 - 11.2018Read More
Teacher's Assistant
Mr. Buchner
09.2017 - 06.2018Read More
Preparatory Academy For Writers
High School Diploma
Read More
SUNY College of Technology At Delhi
Associate of Science from Nursing
Read More
Nassau Community College
Associate of Science from Business Administration
Read More