Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Brownlee

Summary

Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.

Experienced Retail Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands. Motivated Retail Store Manager with 20+ years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.


Overview

16
16
years of professional experience

Work History

Project Coordinator

TFT Global
05.2022 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.

Supervisor

TFT Global
10.2021 - 05.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.

Retail Store Manager

Dollar General
10.2019 - 10.2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance and purchasing functions.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Submitted orders for new inventory.
  • Generated spreadsheets detailing sales information.
  • Resolved customer service issues promptly.
  • Performed nightly store and team performance audits.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Answered questions about store policies and addressed customer concerns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Optimized store displays and appearance via strategic merchandising.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped customers locate appropriate store locations of all products, answered questions about products, and provided solutions for various issues.

Retail Supervisor

Lowe's Home Improvement
07.2017 - 05.2019
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Followed HACCP safety guidelines for correctly receiving and distributing foods.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.

Assistant Store Manager

Wal-Mart Supercenter
01.2010 - 10.2017
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Rotated merchandise and displays to feature new products and promotions.
  • Analyzed and interpreted store trends to facilitate planning.
  • Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

High School Diploma -

Mccutcheon High School
Lafayette, IN
06.1989

Skills

  • Effective team leadership
  • Calendar management
  • Cost management
  • Team leadership
  • Sales performance enhancement
  • POS system management
  • Precise cash management
  • Retail store management
  • Trustworthy and reliable
  • Quality management
  • Retail merchandising
  • Strong focus on accuracy
  • Effective decision-making
  • Proficient in managing multiple tasks
  • Strong organizational scheduling skills
  • Skilled team leader
  • Inventory control
  • Mentoring team members
  • Workforce scheduling
  • Employee training
  • Cultivating collaborative partnerships
  • Performance evaluations
  • Strategic delegation skills

Timeline

Project Coordinator

TFT Global
05.2022 - Current

Supervisor

TFT Global
10.2021 - 05.2022

Retail Store Manager

Dollar General
10.2019 - 10.2021

Retail Supervisor

Lowe's Home Improvement
07.2017 - 05.2019

Assistant Store Manager

Wal-Mart Supercenter
01.2010 - 10.2017

High School Diploma -

Mccutcheon High School

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Andrea Brownlee