Andrea Bushman
1970 Fox Meadow Drive, De Pere,WI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative marketing leader who is results-oriented, as well as a collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.
Overview
13
13
years of professional experience
Work History
Guest Services Manager
PMI Entertainment Group
09.2022 - 06.2024
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns by creating a department newsletter and elaborating specific topics at staff huddles.
- Supervised a team of guest service associates (both front and back of the house), ensuring adherence to policies, procedures, and top-notch customer service standards.
- Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
Manager & Sales
BoxDrop Mattress & Furniture
07.2020 - 09.2022
- As the only employee, primary focuses range from building relationships with past, present and future customers, sales, phone calls, messages, managing the office to advertising, purchasing more inventory, delivering to customers’ homes, unloading trucks to handling inventory while creating an appeal when customers come to the store.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Receptionist
KCD Financial
12.2019 - 07.2020
- As a member of the financial securities team, acted as the final confirmation for all documents and securities to be sure they meet all federal and state requirements.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Executive Assistant
DeLeers Construction, Inc.
12.2018 - 12.2019
- As part of the Executive Team, acted as a liaison between the staff and the owners of the company to facilitate effective communication throughout the company. Also streamlined communication by managing emails, phone calls and scheduling appointments.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Administrator Promoted to Manager of Suites Dept
Delaware North: Sportservice at Lambeau Field
06.2012 - 02.2019
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
Marketing Associate
SYSCO Foods
08.2011 - 08.2012
- Worked at building rapport with existing customers - learn about each individual customers’ needs and wants to establish a plan of action for the success of their business.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Negotiated with customers for services and materials, reducing marketing costs without compromising quality.
- Evaluated competitor marketing strategies, identifying opportunities for differentiation and competitive advantage.
Education
Associate Degree - Marketing With An Emphasis On Sales
Northeast Wisconsin Technical College
Green Bay, WI09.2005
General Education Classes -
University of Wisconsin-Green Bay
Green Bay, WI05.2003
High School Diploma -
Wabeno Area School District
Wabeno, WI06.2001
Skills
- Relationship Builder
- Customer-Orientated
- Multi-tasker Extraordinaire
- Problem Solving with Strategic Planning
- Independent, Motivated Self-Starter
- Staff Training and Development
- Sales and Upsell
- Brand representation
- Teamwork and Collaboration
- Excellent Communication
- Adaptability and Flexibility
- Goal Setting with Continuous Improvement Focus
- Creative with an Attention to Details
- Energetic, Passionate Natural-born Leader
References
- Kristine Piontek, 920-544-3929
- Heather Cross, Fincanitieri Marinette Marine, Warehouse Foreman
- Kari Kleczka, Williams Lea, Acount Supervisor, 920.660.7160
- Marcus Collier, Soxexo Live! / T-Mobile Park, Director of Operations, 404.217.7731
- Samantha Eygendaal, Delaware North, IT Manager, 480.529.7400
Timeline
Guest Services Manager
PMI Entertainment Group
09.2022 - 06.2024
Manager & Sales
BoxDrop Mattress & Furniture
07.2020 - 09.2022
Receptionist
KCD Financial
12.2019 - 07.2020
Executive Assistant
DeLeers Construction, Inc.
12.2018 - 12.2019
Administrator Promoted to Manager of Suites Dept
Delaware North: Sportservice at Lambeau Field
06.2012 - 02.2019
Marketing Associate
SYSCO Foods
08.2011 - 08.2012
General Education Classes -
University of Wisconsin-Green Bay
Associate Degree - Marketing With An Emphasis On Sales
Northeast Wisconsin Technical College
High School Diploma -
Wabeno Area School District
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