Summary
Overview
Work History
Education
Skills
Certification
Professional Highlights
Timeline
Generic

Nancy Barreto

Dothan,AL

Summary

Proven Relocation Professional with extensive experience and demonstrated abilities in relocation management, client relations and interpersonal skills to further the objectives of a progressive organization.

Knowledgeable Client Services Consultant with proven ability to enhance client satisfaction and streamline service processes. Successfully supported multiple high-profile accounts, demonstrating expertise in client relationship management and issue resolution. Known for effective communication and strong problem-solving skills.

Client services professional with solid track record in managing client relationships and delivering impactful solutions. Proven ability to collaborate with teams and adapt to changing client needs. Reliable and results-driven with strong skills in client communication and problem-solving.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Senior Client Services Consultant

  • Promoted to the position of Senior Consultant after just seven months of service
  • Served as key contact for BP Oil staff in coordinating international transfers
  • Assistance with senior management in maintaining strong relations with clients
  • Arranged consultant training on relocation expense policies
  • Advocated to clients the advantages of implementing repatriate and expatriate benefit policies contributed to client’s revision of various policies
  • Conducted consultant training to ensure compliance with BP Oil international policies

Client Services Consultant

  • Quickly assumed substantial responsibility in administering relocation program/policies
  • Advised clients on optimal resource use
  • Coordinated temporary accommodation for staff
  • Monitored key account expenses
  • Recognized with Service Award on numerous occasions for demonstrating service excellence in support of team

Relocation Management Consultant

Whirlpool Corporation
Current
  • Counseling of domestic and international benefit programs, US outbound and US inbound
  • Programs include Immigration, Destination Services, Temporary Living, Household Goods, Cross-Cultural, Language, Rental Assistance, Home Purchase, Home Marketing, Home Sale, Expense Coordination
  • Monitors and manages the effective services delivery agreements

Account Manager

Cartus Relocation
01.2008 - Current
  • Onsite at Schlumberger
  • Account Management support and reporting client data
  • Monitoring client service level agreements (SLA’s), CTQs and service rating goals
  • Research escalations and assists in resolution for Account Executive and client
  • Monitors internal controls and assists in updating Cartus systems, as necessary
  • Participate in client meetings as requested
  • Continually partnering with clients to fully address the business goals, strategies, and challenges
  • Maintains and fosters positive relationships with Cartus’ internal departments and external suppliers
  • Working knowledge of Cartus products
  • Provides support as needed to other Account Monitor hard stop billing data for all client billing to ensure clients accurate billing for services
  • Conduct research to resolve discrepancies

Account Manager

Sirva Relocation
01.2008 - 01.2024
  • Onsite at SLB, Schlumberger
  • Client and support team for policy clarification and/or client interpretation or historically implemented
  • Ongoing assignment support assistance, for extended mobility payments, Children’s Education, lease incentive or housing Allowance and Vacation travel allowance
  • Managing client escalations and assisting with the resolution
  • Managed employee escalations
  • Review of Client invoices for Children’s Education and cancellation fees
  • Liaison with the financial contacts for the clients International Schools in Houston

Personal Relocation Manager

Promisor Relocation
01.2005 - 01.2008
  • Coordination and counseling of domestic and international and affinity programs
  • Programs include Destination Services, Rental Assistance, Home Purchase, Home Marketing, Temporary Living, Household Goods Removal, Expense Coordination

Senior Global Assignment Consultant

SIRVA Relocation
01.2003 - 01.2005
  • Coordination and counseling of international and domestic relocation benefit programs
  • Position also involved client and team leader responsibilities
  • Program coordination of home purchase, destination services, temporary living, household goods removal, ongoing assignment benefits, home leave, departure services and repatriation

Global Assignment Consultant

Paragon Decision Resources
01.2002 - 01.2003
  • Conferred with employees of Caterpillar undertaking foreign assignments in planning international relocation coordination
  • Reviewed employee relocation benefits and managed all aspects of relocation
  • Assisted foreign national employees assuming assignments in the U.S
  • In obtaining immigration visas, attending language/cultural orientation courses, shipping household goods, destination services, rental assistance, and expense management

Senior International Assignment Consultant

Cendant Mobility
01.2000 - 01.2001
  • Coordinated and administered international relocation benefits/services in the Midwest under contract for Ford Motor Company
  • Reviewed and interpreted client policies, increasing efficiency and ease of operations for consultants
  • Designed templates allow consultants to easily determine what service providers to authorize for contracted services

Relocation Consultant

Primacy Relocation
01.1999 - 01.2000
  • Liaised with numerous clients in administering and coordinating domestic/international relocation programs, including household goods shipment and expense tracking
  • Assisted management in evaluating employee performance during trial periods to ensure good fit with the company
  • Created inspection guidelines that helped consultants better interpret relocation policies

Senior Relocation Manager

Prudential Relocation Solutions
01.1992 - 01.1999
  • Advised clients on all aspects of employee relocation, including cross-cultural training, language courses, move coordination and expense processing
  • Maintained relations with internal departments and external vendors in addressing client needs and ensuring accurate documentation on client projects
  • Trained consultant team to ensure smooth transition of numerous relocation clients to another team
  • Played key role on team that coordinated the relocation of Pharmacia & Upjohn’s headquarters from London to New Jersey
  • Commended for superior performance by client and HR business partners during international group move at client site

Education

Purdue University
West Lafayette, IN

Indiana University
Bloomington, IN

Odessa College
Odessa, TX

Skills

  • Process Improvements
  • Strong Team Builder
  • Trainer
  • Coach
  • Client Relations
  • Effective Communicator
  • Microsoft Office Suite
  • Dynamic Problem Solver
  • Customer Satisfaction
  • Skilled Decision Maker
  • Proven Leadership Skills
  • Relationship Builder
  • Strong empathy

Certification

  • Global Mobility Services Designation, 05/01/05
  • Certified Relocation Professional, 06/01/06
  • Broker/Sales License Indiana and Illinois; annual continuing education, 01/01/88 - 12/31/08

Professional Highlights

  • Effectively liaise with employees during relocation and major corporate restructuring; convey employee concerns to management.
  • Facilitate employee orientation and review of benefit packages.
  • Organizational talent in managing multiple concurrent projects while maintaining attention to detail.
  • Accurately compiled data and maintained records/databases, as necessary.
  • Computer proficient, with skills in word processing and spreadsheet functions.
  • Regularly commended by clients and management for leadership, staff development abilities and relationship management expertise.
  • Personable and professional, with demonstrated problem-solving skills and customer service orientation.
  • Excellent verbal communication and interpersonal skills.

Timeline

Relocation Management Consultant

Whirlpool Corporation
Current

Account Manager

Cartus Relocation
01.2008 - Current

Account Manager

Sirva Relocation
01.2008 - 01.2024

Personal Relocation Manager

Promisor Relocation
01.2005 - 01.2008

Senior Global Assignment Consultant

SIRVA Relocation
01.2003 - 01.2005

Global Assignment Consultant

Paragon Decision Resources
01.2002 - 01.2003

Senior International Assignment Consultant

Cendant Mobility
01.2000 - 01.2001

Relocation Consultant

Primacy Relocation
01.1999 - 01.2000

Senior Relocation Manager

Prudential Relocation Solutions
01.1992 - 01.1999

Indiana University

Odessa College

Senior Client Services Consultant

Client Services Consultant

Purdue University
Nancy Barreto