Katarzyna Gniecki
Schiller Park,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/Hotel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Senior Client Services Consultant
ADP
Elk Grove Village, IL
09.2019 - Current
- Processed payrolls for clients on multiple different pay cycles.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled over 30+ incoming calls daily while providing excellent customer service.
- Ensured of timely tax deposits for clients
- Processed through tax corrections to IRS and State
Franchise Implementation Consultant
ADP
Elk Grove Village, IL
09.2019 - Current
- Onboarded new clients to ADP RUN system, reviewing critical information such as federal and state tax id's, banking information and new hire information.
- Educated clients how to RUN payrolls through system and made sure they are compliant with federal and state regulations
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Front Desk Agent / Manager on Duty
Marriott
Chicago, IL
05.2017 - 01.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Handled any guest escalations
- Generated end of day reports and submitted to the night auditor at the end of shift
- Oversaw a team of 4-5 employees while being manager on duty
Education
Associates in General Studies -
Triton College
River Grove, IL05.2017
Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- De-escalation Techniques
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Upselling Products and Services
- Fluent In polish
Accomplishments
- Passed the Fundamental Payroll Certification (FPC)
- Maintained over 2.4 calls per hour and 86% client satisfaction which resulted being in Upper right club for 2021
- Promoted from Client Services Consultant to Senior Client services consultant
Timeline
Senior Client Services Consultant
ADP
09.2019 - Current
Franchise Implementation Consultant
ADP
09.2019 - Current
Front Desk Agent / Manager on Duty
Marriott
05.2017 - 01.2019
Associates in General Studies -
Triton College