Beauler Musemwa
Washington,Usa
Summary
Friendly Client Service Consultant knowledgeable about sales and service standards. Meticulous and organized approach to solving problems, documenting changes, and learning new methods. Ready to bring many years' experience in industry to new role.
Overview
17
17
years of professional experience
Work History
Senior Client Services Consultant
Old Mutual (GREENZONE)
09.2018 - Current
- Customer Servicing
- Extensive Groupwide Products Knowledge and Customer Servicing Systems (OIPA,Digiata,Compen,T24,Saphirre)
- Complaints Handling
- Business Development
- Reporting
- Handling queries
- Receiving claims and payments
- Office Administration
Secondment
Old Mutual Group Marketing
10.2023 - 09.2024
- Customer Experience
- Payments Tracking and supplier onboarding
- Events coordination
- E-commerce
- Innovation
- Branding
- Stakeholder
- Group Communications
Financial Advisor
Old Mutual (OMLAC)
06.2017 - 09.2018
- Providing advice in line with customer value propositions and compliance framework.
- Developing, tracking and business plan reviewing to meet performance targets
- Personal selling
- Prospecting
Customer Support Representative
Nirvana Properties (Pvt) Ltd
11.2014 - 06.2016
- Marketing and sales:
- Property Sales
- Placing or cancelling orders.
- Answering questions about terms of service.
- Acting as the company gatekeeper.
- Attempting to persuade customer to reconsider cancellation.
- Compiling reports on overall customer satisfaction.
- Providing pricing and delivery information.
- Maintaining customer databases.
Attaché (Renewals and Marketing Department)
First Funeral Assurance (Pvt) Ltd
08.2011 - 09.2012
- Communicating with Clients
- Resolving queries
- Addressing companies and other gatherings
- New business development
Administration assistant
Chinhoyi Pastoral Centre
11.2008 - 03.2009
- Maintaining office order and clear communication
- Liaison between other employees and management
Education
Master of Science (MS) - Interdisciplinary Business Studies: Digital Marketing Analytics and Business Crisis, Continuity and Recovery Management
The George Washington University
USAPan Degree - Practical Digital Marketing
Afrodigital
Master of Science - Strategic and International Marketing
University of Zimbabwe
Post graduate diploma - Digital Marketing
Telone Centre for Learning
Executive Master of Business Administration -
Africa University
BSc. Honours Degree - International Marketing
Chinhoyi University of Technology
Skills
- Digital marketing
- Business Crisis Management
- Customer Experience
- Bank Retail Branch CX inspections
- Reporting
- Staff and service providers CX Training
- Customer servicing
- Customer relationship management
- Communication
- Brand
- Events
- Marketing Campaigns
- Research
- Innovation
- Stakeholder
Affiliations
Old Mutual Women’s Network, EXCO regional leader, 2020 to 2025
Personal Information
- ID Number: 77-069375-J77
- Date of Birth: 01/02/90
- Gender: Female
- Nationality: Zimbabwean
- Marital Status: Married
Timeline
Secondment
Old Mutual Group Marketing
10.2023 - 09.2024
Senior Client Services Consultant
Old Mutual (GREENZONE)
09.2018 - Current
Financial Advisor
Old Mutual (OMLAC)
06.2017 - 09.2018
Customer Support Representative
Nirvana Properties (Pvt) Ltd
11.2014 - 06.2016
Attaché (Renewals and Marketing Department)
First Funeral Assurance (Pvt) Ltd
08.2011 - 09.2012
Administration assistant
Chinhoyi Pastoral Centre
11.2008 - 03.2009
Master of Science (MS) - Interdisciplinary Business Studies: Digital Marketing Analytics and Business Crisis, Continuity and Recovery Management
The George Washington University
Pan Degree - Practical Digital Marketing
Afrodigital
Master of Science - Strategic and International Marketing
University of Zimbabwe
Post graduate diploma - Digital Marketing
Telone Centre for Learning
Executive Master of Business Administration -
Africa University
BSc. Honours Degree - International Marketing
Chinhoyi University of Technology