ANDREA BYRD
LaFayette,USA
Summary
Assisted patients with registration processes and provided customer support.,Demonstrated enthusiasm and dedication to achieving high standards. ,Accumulated over 20 years of experience in customer service and 12 years specifically in patient access.
Overview
21
21
years of professional experience
Work History
Lead Patient Access Representative
Conifer Health
Ringgold, GA
11.2014 - Current
- Interviewed patients to gather essential case history details and complete necessary forms such as intake and insurance documents.
- Welcomed visitors, identified their purpose, and guided them to the appropriate staff members.
- Answered incoming calls and transferred them to relevant personnel.
- Registered patients for outpatient procedures, verified accuracy of patient information, and collected copayments.
- Processed payments and deposits as part of cashier responsibilities.
- Maintained various work queues and conducted reports and audits.
- Assisted in staff training sessions and provided support for questions.
Sales Associate
Walmart
LaFayette, Ga
11.2005 - 07.2014
- Answer questions regarding the store and its merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Clean shelves, counters, and tables.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Greet customers and ascertain what each customer wants or needs.
Education
GED - undefined
Northwestern
Rock spring, Ga05-2002
Skills
- Assisted customers by actively listening to their needs and providing effective solutions
- Utilized critical thinking skills to resolve customer inquiries and issues
- Supported multiple tasks simultaneously to enhance service efficiency
- Adapted quickly to new processes and learning opportunities
- Facilitated problem-solving by analyzing challenges and proposing viable solutions
Timeline
Lead Patient Access Representative
Conifer Health
11.2014 - Current
Sales Associate
Walmart
11.2005 - 07.2014
GED - undefined
Northwestern