Andrea Cabe freels
Knoxville,TN
Summary
Resourceful Asset Management Specialist known for productivity and efficient task completion. Skilled in asset lifecycle management, financial forecasting, and risk assessment to ensure maximum return on investments. Excel at communication, problem-solving, and strategic planning, which enable successful navigation through complex software asset portfolios and foster stakeholder confidence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Software Asset Management Specialist
IT Lab Partners, LLC
Oak Ridge, TN
03.2024 - Current
- Facilitated comprehensive software lifecycle processes, including management, deployment and monitoring.
- Provided essential information to aid procurement in negotiating software license contracts.
- Processed requests for buying and renewing software licenses.
- Collaborated with Procurement officers to advance purchase requests in the approval process.
- Educated stakeholders on identifying and mitigating software-related compliance challenges.
- Implemented plans to foster ongoing development.
- Part of a team that manages over 15,000 client and server systems in a dynamic research community.
- Collaborated in transition of end users to contracted software for enhanced security.
- Managed client-facing ServiceNow software catalog, addressing end user inquiries.
- Reviewed software agreements and end-user license terms for clarity.
- Cancel software access for deactivated accounts.
- Designated Subject Matter Expert on Dropbox, resolving issues to bridge IT support gaps.
- Implemented policies and procedures to maintain accurate records of fixed assets.
IT Asset Management Specialist
T.Y. Lin International
San Francisco, CA
10.2021 - 03.2024
- Organized and documented software assets to enhance budgeting processes.
- I track over 200 separate software titles.
- Reviewed software contracts and EULAs for documenting licensing metrics.
- Compiled software data instrumental in forming a Software Catalog for new ITSM.
- Developed procedures for new software acquisition.
- Developed streamlined workflows to standardize software renewal processes.
- Collaborated with vendors to secure favorable terms on software purchases.
- Streamlined payment workflows through accurate coding and invoicing.
- Monitored invoice progress from submission to payment completion.
- Delivered software cost estimates to Chief Information Officer for IT budget planning.
- Audit and maintain records on annual software costs surpassing $4.8 million.
- Handled acquisition of software via corporate credit card, overseeing an annual expenditure surpassing $160,000.
- Directed IT team to uninstall outdated software from systems.
- Developing workflows to gather extensive budget data for a new Global Infrastructure pillar, including global software costs.
- Evaluated and validated new software requests before incorporation into the system environment.
Technology Procurement Analyst
First Horizon Bank
Maryville, TN
08.2018 - 10.2021
- Managed upload of 500+ contracted vendor software items through CA-Software Asset Management platform.
- Conducted thorough contract reviews to determine relevant licensing structures and assessment criteria.
- Audited software deployment to ensure compliance with licensing terms.
- Addressed inventory discrepancies through collaboration with end users and technology.
- Conducted compliance report reviews to identify and rectify overages.
- Facilitated procurement of desktop software with end users.
- Supervised management of vendor portals, ensuring accessibility for employees and adherence to software compliance.
- Managed distribution and allocation of software license keys.
- Monitored software life cycles and guided efforts to phase out obsolete systems.
- Handled auto-renewal processes for SaaS, subscription, and maintenance licenses.
- Leveraged software metering to reclaim unused licenses.
- Compiled software compliance reports for supervisory review across departments.
- Collaborated with Software Buyers to oversee implementation of new software products and licenses.
- Developed streamlined workflows across various departments.
IT Asset Management Analyst
TeamHealth
Knoxville, TN
05.2014 - 08.2018
- Oversaw tracking of all hardware assets.
- Coordinated IT hardware inventory management and acquisition processes.
- Spearheaded forecasting of IT equipment acquisitions on a quarterly basis.
- Handled return process for hardware.
- Followed HIPAA protocols to manage disposal of hardware.
Temporary - IT Desktop Support
TeamHealth
Knoxville, TN
12.2013 - 05.2014
- Collaborated with IT Desktop Support team to image new laptops and desktops for deployment.
Help Desk Support Specialist
SAIC
Oak Ridge, TN
05.2012 - 07.2013
- Supported client inquiries related to Microsoft Office 2010, password resets, Blackberry devices, and iPhones.
- Executed seamless transitions from Lotus Notes to Outlook 365.
- Toyota Motor Sales’ Temporary Service Desk was created for the successful migration of 12,000 clients from Lotus Notes to Outlook.
- Developed comprehensive KB articles to aid Service Desk agents.
- The Service Desk is specifically designed to assist the 14,000 employees of Toyota Motor Engineering & Manufacturing North America, Inc.
Adjunct Professor
Roane State Community College
Oak Ridge, TN
05.2011 - 05.2012
- Delivered instructional courses on Microsoft Office applications like Access, Excel, PowerPoint, Word; including Outlook and Visio as well as Adobe Acrobat.
Education
Bachelor of Arts - Speech Communication
University of Tennessee
KnoxvilleSkills
- MS Excel
- MS Visio
- MS Outlook
- MS Word
- Client Service Orientation
- Explain technical information simply
- Understanding of Software Contracts
- Evaluation of Licensing Metrics
Certification
- Certified Asset Management Professional (CAMP), International Assoc. of Information Technology Asset Managers, Inc. (IAITAM), Nov 2022
- Certified Software Asset Management (CSAM), International Assoc. of Information Technology Asset Managers, Inc. (IAITAM), Dec 2024 Certification # 1453BAB98-13F553387-12D178D0E
- ITIL Foundation Certificate in IT Service Management ITIL 4 Edition Feb 26, 2022 Certificate #GR671377552AF
References
Available upon request.
Timeline
Software Asset Management Specialist
IT Lab Partners, LLC
03.2024 - Current
IT Asset Management Specialist
T.Y. Lin International
10.2021 - 03.2024
Technology Procurement Analyst
First Horizon Bank
08.2018 - 10.2021
IT Asset Management Analyst
TeamHealth
05.2014 - 08.2018
Temporary - IT Desktop Support
TeamHealth
12.2013 - 05.2014
Help Desk Support Specialist
SAIC
05.2012 - 07.2013
Adjunct Professor
Roane State Community College
05.2011 - 05.2012
Bachelor of Arts - Speech Communication
University of Tennessee
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