Andrea Campa-Miranda
Mesa,AZ
Summary
Accomplished Senior Medical Administrative Assistant with a strong background in insurance verification and medical coding. Known for enhancing patient communication and service delivery, aimed at achieving optimal healthcare outcomes. Dedicated medical administrative assistant with proven skills in patient scheduling, insurance verification, and HIPAA compliance. Committed to enhancing patient satisfaction through efficient operations and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Medical Administrive assistant
Cigna medical group/Evernorth
Mesa, Arizona
2015.11 - Current
- Streamlined patient check-ins and appointment scheduling for improved efficiency.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate patient records in electronic health systems for compliance and accessibility.
- Processed insurance claims and verified eligibility to facilitate smooth operations.
- Handled patient inquiries and resolved issues with professionalism to ensure satisfaction.
- Ensured adherence to health regulations and office policies consistently.
- Scheduled appointments, confirmed attendance, and collected co-payments effectively.
- Greeted patients upon arrival, updating information in the computer system swiftly.
Medical Call Center Representative
Cigna medical group/evernorth medical group
Mesa, Arizona
2015.11 - Current
- Managed high-volume inbound calls from patients and healthcare providers daily.
- Assisted patients with appointment scheduling and verified insurance eligibility.
- Provided accurate information on medical services and treatment options.
- Documented patient interactions in electronic health record systems promptly.
- Collaborated with healthcare teams to enhance patient communication effectiveness.
- Resolved patient inquiries and concerns efficiently, ensuring satisfaction.
- Maintained compliance with HIPAA regulations during handling of confidential information.
- Engaged with customers empathetically while maintaining professionalism.
Education
High School Diploma -
MESA HIGH SCHOOL
Mesa, AZ2011-05
Skills
- Electronic health records management
- Medical coding and billing
- Insurance verification processes
- Patient scheduling coordination
- HIPAA compliance expertise
- Customer service excellence
- Finesse software proficiency
- Appointment coordination skills
- Epic Hyperspace software expertise
- Data confidentiality practices
- Mail sorting and distribution
- File management systems
- Adaptability and flexibility
- Quick learning ability
- Calm demeanor under pressure
- Data entry accuracy
Certification
Code of ethics and Hippa trainning
Anti fraud. training
Spanish certification
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Senior Medical Administrive assistant
Cigna medical group/Evernorth
2015.11 - Current
Medical Call Center Representative
Cigna medical group/evernorth medical group
2015.11 - Current
High School Diploma -
MESA HIGH SCHOOL