Andrea Carey
Campbellsport
Summary
Bakery/Deli Manager with an exceptional track record at Campbellsport Piggly Wiggly, excelling in customer service, scheduling, budgeting and inventory management. Recognized for enhancing team productivity and customer satisfaction through effective training and problem-solving. Strong organizational skills and attention to detail led to optimized operations and increased profitability.
Overview
20
20
years of professional experience
Work History
Bakery/Deli Manager
Campbellsport Piggly Wiggly
07.2020 - Current
- Supervised daily operations to ensure product quality and freshness in bakery and deli sections.
- Trained staff on food safety practices and proper equipment usage for efficient service.
- Implemented inventory management strategies to reduce waste and improve stock levels.
- Developed schedules to optimize staff productivity and enhance customer service during peak hours.
- Analyzed sales trends to identify opportunities for product improvements and adjustments in inventory.
- Mentored team members, fostering a collaborative environment that encouraged skill development and performance enhancement.
- Ensured compliance with all federal, state, and local regulations regarding food safety and handling procedures.
- Implemented cost-saving measures, optimizing resource allocation to maximize profitability.
- Trained and mentored new employees, fostering teamwork and promoting professional growth within the team.
- Enhanced customer satisfaction with exceptional service and high-quality food offerings.
- Streamlined deli operations by optimizing staff schedules and workflow processes.
- Resolved customer complaints professionally while taking steps to prevent similar issues in the future.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative-Billing
Charter Communications, Spectrum
10.2010 - 03.2018
- Provided minor technical support for internet and cable services, ensuring prompt issue resolution.
- Educated customers on product features and services, fostering informed decision-making.
- Documented customer interactions accurately to maintain comprehensive service records.
- Maintained updated knowledge of products and services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Service Desk Supervisor
Campbellsport Piggly Wiggly
05.2006 - 09.2010
- Directed cashier activities, facilitating support and guidance to optimize transaction processes.
- Balanced cash drawers and completed safe counts to maintain accurate financial records. Assisted in setting up deposits.
- Executed daily bookkeeping to ensure accurate tracking of front-end sales transactions.
- Executed reconciliation of charge account statements to ensure accuracy.
- Assisted with staffing schedules to ensure adequate coverage in response to fluctuating business needs.
- Handled customer complaints professionally.
Education
No Degree -
Moraine Park Technical College
Fond Du Lac, WIHigh School Diploma -
Campbellsport High School
Campbellsport, WI06.2025
Skills
- Exceptional customer service skills
- Excellent attention to detail
- Highly organized
- Supervisory experience
- Problem-solving skills with analytical thinking
- Strong multitasking abilities
- Reliable employee
Timeline
Bakery/Deli Manager
Campbellsport Piggly Wiggly
07.2020 - Current
Customer Service Representative-Billing
Charter Communications, Spectrum
10.2010 - 03.2018
Service Desk Supervisor
Campbellsport Piggly Wiggly
05.2006 - 09.2010
No Degree -
Moraine Park Technical College
High School Diploma -
Campbellsport High School